Mobile VoIP Provider Gains Customer Retention by Providing Unmatched Support
January 17, 2011
By Stefania Viscusi, Assignment Desk Editor
Mobile VoIP solutions provider REVE Systems has announced it has been successful with customer retention thanks to dedicated support and a portal for its clients which handles all customer queries and provides VoIP business support using 24x7 online chat, phone and e-mail.
In addition, the company provides unmatched After Sales Service and ISO 9001:2000 certified operations backed by the dedicated 24x7 Customer Support Portal.
According to an official with REVE Systems, “Our dedication towards client service is a big strength that works as a customer retention tool for us. Our people, including our partners and customers, are our most valuable asset and we never fail to give them 100 percent satisfaction through our policies, services and After Sales Service.”
The benefits of After Sales Services from REVE Systems can be seen in the company’s long list of customers, who have been associated with the company for years. An Acevillia Development Corporation official from Kenya also said, “Customer support from REVE Systems is extra ordinary. They are available around the clock to solve our VoIP operations related problems.”
For IP telephony service providers, REVE Systems offer an a-la-carte` menu including Mobile VoIP products and applications for middle and large IP service providers. In addition, the company has two different variants of a carrier grade IP Soft Switch- ‘iTel Switch Plus Gold’ and ‘iTel Switch Plus Pro’ specially developed for small to medium and large IP carriers.
Romanian company Vialtex Prodcom SRL commented, “REVE Systems is very helpful and professional. They give right advice at right time and above all, the quality of the technical support is excellent. These all are extremely important in this business.”
REVE Systems also has a large pool of engineers who are trained on a widely varied environment and cross vendor platforms. The company’s support engineers provide Platinum Level Support to its customers and ensure that its’ clients’ IP telephony services are always available to their end users.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi
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