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December 11, 2007

Worldwide Development of Managed Services, NGNs, IP and VoIP on the Rise, Study

By Tim Gray, TMCnet Web Editor


A new study shows what many telecom experts have known for some time: A huge change is taking place in telecom infrastructure, with the traditional telephone systems being replaced by an IP-based infrastructure, in turn increasing reliance on managed services.

In fact, this will help facilitate data communications and file transfers via networked computers. IP is now adapted for voice communications (VoIP) and most corporate users are on IP networks, according the 2007 Global NGN IP VoIP report.

The report, conducted by Research and Markets, offers information on the worldwide development of NGNs, IP and VoIP. Information on a regional level is also provided for the Americas, Europe, Africa, Middle East and Asia Pacific.

It also includes analyses, statistics, trends and forecasts. It provides an overview of NGN development, with a focus on IP, including detailed information on the progress of VoIP. It also examines NGNs from an infrastructure perspective, including global telecoms capital expenditure. Information on the global outsourcing sector is also provided.

And what it showed, among many discoveries, is the true value of IP lies in becoming the core of the next generation public networks (NGNs), facilitating affordable triple play business models that seamlessly integrate voice, data and video.

”NGN projects are very complex in nature however, and due to this their progress still remains slow,” the report said.

And managed services, the use of specialist third parties to deliver IT services, is also set to explode with significant increases over the next five years.

With an increase in VoIP subscribers that has traditional been driven by mass-marketing efforts by the incumbents, and the inclusion of VoIP in double/triple play models, this managed services are expected to become an increasing important player in businesses across all spectrums.

Already around 50 percent of all global telecoms traffic is done over IP, and this will increase to 75 percent in a few years time.  A modest growth in telecoms capital expenditure is expected over the next three years; capital expenditure for NGN's will focus on broadband/triple play expansion plans.

Once NGNs are in place, there will be a major impact upon current infrastructures. Voice services will be placed under increasing pressure from VoIP and mobile communications will consolidate in mature markets but continue their spectacular growth in developing countries, according to the report.

Wireless broadband will also begin to challenge 3G, as it is much better suited for the delivery of mobile data, including Mobile VoIP.

Fixed VoIP is becoming more prominent in corporate and government markets, due to the fact that good NGNs are already in place. In the residential market, VoIP has traditionally been viewed as a ‘hobby’ product linked to the Internet – but this appears to be slowly changing, with residential VoIP subscribers more than doubling in 2006.

However, the real breakthrough for VoIP will be when NGN quality broadband networks are delivering triple play business models to the mass market. The uptake of VoIP will further reduce the revenues of telcos and add more pressure on them to seek new revenues streams. Separately VoIP will become an integral product offering in most Internet media products.

The growing importance of e-commerce has led to a further key trend, where companies are moving away from building and/or maintaining their own networks, and outsourcing to NGN operators. With an increase in data services both in the business and the residential market, the market for outsourcing and other forms of external assistance will continue to grow. Based on convergence developments around IT and telecoms and driven by broadband, a significant growth in outsourcing starting to emerge. The overall outsourcing sector is expected to grow by around 8 percent in 2007.

In recent times the telecom space has become a key focus for many of the IT vendors, and some services firms have developed specialist areas aimed at attracting and capturing telecoms outsourcing deals. Cost savings are still the major driver to outsource, but improvements in quality are increasingly becoming a key reason.

This report provides a global overview on the progression of NGNs, with a focus on IP/VoIP. It also includes information on the developments taking place regionally across the Americas, Europe, Africa, Middle East and Asia Pacific.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

 





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