TransNexus, a provider of VoIP routing, number portability, reporting and billing solutions, offers its customers NexOSS Manager, a solution for least cost routing. NexOSS offers organizations relief from back-office routing and billing, as well as gross margin shrinkage. With a complete and integrated suite of operational support system utilities, NexOSS helps in the management of VoIP services.

As TMC’s (News - Alert) Susan Campbell recently reported, the idea of least cost routing is most certainly appealing as it enables providers to control costs and deliver better rates to customers or simply protect margins. The latest news in the industry suggests, however, that least cost routing may not be a method of focus for much longer, due to the latest interconnect rate cuts.

But, one industry player suggests that this assumption may not be accurate. There is good news for those operating in the least cost routing space: VoIP is offering a lifeline. According to Vox Orion MD, Jacques du Toit, least cost routing does not have to depend on GSM to survive as VoIP is providing a whole new area of opportunity.

TransNexus’ (News - Alert) role in the VoIP market doesn’t end there, as it has recently released version 2.0 of its SDReporter software, a comprehensive reporting package designed to use Quality of Service (QoS) statistics reported by Acme Packet (News - Alert) Session Border Controllers (SBCs). The result: deep and broad visibility into VoIP network performance.

One of the key benefits of SDReporter is the interpretation and presentation of QoS data that makes it easy for unskilled operators to visually detect and troubleshoot service problems. More importantly, SDReporter identifies QoS issues by IP link so operators can quickly isolate problems to either the ingress or egress network and separately assess the impacts on the calling or called party. 

Now, all this talk of QoS doesn’t take away from TransNexus’s awareness of Quality of Experience (QoE). As the number of phones increases at a rate faster than the number of people, least cost routing is gaining in importance. Service providers are under more pressure than ever before to deliver quality service, hence the need for SDReporter, and the clear call connection is a primary metric for performance measuring. As such, the provider is much more likely to secure optimal routing if least cost routing is unavailable to ensure the quality experience for the customer.

Commenting on the newest solution, Jim Dalton (News - Alert), CEO of TransNexus, said, “We heard loud and clear, from both carrier and enterprise customers, the need for an easy to understand solution to monitor Service Level Agreements (SLAs) and generate alarms if Quality of Service for any peering connection falls below its SLA. Acme Packet SBCs provide a wealth of QoS statistics. Other SBCs do not provide enough QoS statistics to accurately monitor SLAs and require an additional deep packet inspection tool. Since SDReporter is an order of magnitude less expensive than deep packet inspection tools, the combined Acme Packet – SDReporter solution is the best deal on the market for monitoring VoIP peering SLAs.”