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Oracle to Buy Knowledge Management Software Provider InQuira
By Anuradha Shukla, TMCnet Contributor
Companies have not disclosed the financial details of the transaction.
Headquartered in the San Francisco Bay Area, InQuira is privately held, and boasts more than 85 blue-chip customers.
Commenting on the rationale of the acquisition, Oracle said that companies are searching for a solution that can provide them with a high-value, differentiated customer experience online and in the contact center.
InQuira's solutions help customers to find more relevant answers to questions online or from a service agent guided by a scalable knowledge management platform.
"The acquisition of InQuira provides Oracle with a complete knowledge management suite, integrated with self-service support, online customer forums and agent-assisted CRM," said Anthony Lye, SVP of Oracle CRM. "We expect InQuira to be the centerpiece for Oracle Fusion CRM Service. With InQuira, Oracle will provide an integrated suite of proven solutions that deliver a comprehensive and highly personalized experience for every customer, across all channels."
"With integrated knowledge management, companies have the ability to capture, create, understand and deliver the right answers when customers need it," said Mike Murphy, CEO of InQuira. "We are excited to join Oracle and offer a comprehensive cross channel customer support solution."
Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
Edited by Juliana Kenny