Introducing its new knowledge management software package, Consona Corporation (News - Alert) has recently revealed its partnership with Information Mapping. As a provider of knowledge management software and enterprise resource planning, Consona partnered with Information Mapping to offer content management through a more systematic approach, including tools to capture information and knowledge in a research-based format.

Tim Hines, vice president of product management, Consona, stated, “Leading KM best practices and other methodologies are widely adopted in the high-tech product support industry because of the need for current, high-quality content to reduce costs, minimize risk and strengthen customer relationships. This new partnership helps our customers align their usage of Consona Knowledge Management to support these practices and methodologies.”

The new offering from Consona’s Professional Services team allows users to improve their knowledge management software operations through establishing a knowledge-centric organization, aligning content with business, and organizing and presenting content clearly.

As a methodology created by Robert Horn, a globally-recognized researcher, Information Mapping provides ways for customers to analyze, organize, and present information to use to their business ends. Kristen Merritt, director mapping solutions of Information Mapping in the U.S., stated, “The Information Mapping method focuses mainly on information and its intended audience, not specific management technologies, so it is a perfect companion to implementing information within Consona’s CRM and KM software applications.”

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Rich Steeves