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Consona Announces Availability of Consona Knowledge Management Version 8.0
By Anil Sharma, TMCnet Contributor
KM v8.0 is the first true Consona release of the knowledge management software technology acquired from KNOVA Software in 2007.
“One of Consona’s long-standing operating principles is to build our solutions based on customer feedback,” said Tim Hines, vice president of product management for Consona’s CRM products, in a statement.
“We’ve not veered from these guidelines for three years, working on making this solution sing for our customers and relying on the insightful feedback of leading companies. I’m thrilled to deliver this upgrade to our customers, and even more thrilled with how well this product is positioned to take on rapid feature development in the coming years, making it the world’s most scalable, high performance and feature-rich knowledge management software application for high tech and complex service and support organizations,” said Hines.
New features in v8.0 include-Support for new client and server environments including Windows Server 2008, SQL Server 2008 and Oracle (News - Alert) Database 11g; Logging and system monitoring tool improvements for enhanced operational manageability; Numerous administration improvements that drive efficiency. And expanded content viability tools for more comprehensive user feedback and a better user experience among other such things.
“Consona started from the inside,” said Mitch Kramer, senior vice president and senior consultant for Patricia Seybold Group who published four in-depth evaluations of the product and its predecessors going back to 2003.
“Version 8.0 has a new architecture. Recognizing fundamental design issues and understanding the requirements of Consona’s high-tech customers for performance and scalability under complex workloads, the firm’s engineers reorganized application components and redesigned and rebuilt the interfaces and mechanisms for process communication and data access,” said Kramer.
“The results? The benefits? Version 8.0’s new architecture demonstrates stunningly improved performance and scalability. Not an exaggeration. Really, and the key word is ‘demonstrates,’” said Kramer.
“Consona has brought performance and scalability to the KM based customer service discussion. They should become critical factors in every KM software selection,” said Kramer.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Juliana Kenny