While some questioned whether or not Interactive Voice Response, or “IVR,” had any foreseeable future in the telecom market, IVR provider Angel.com proved that the company continues to remain at the forefront of industry trends and systems, exemplifying a year of growth for 2009. 

Despite the economic recession, Angel.com officials said in a recent TMCnet interview that it believes its software-as-a-service, or “SaaS (News - Alert),” on-demand platform was one of the top systems for its customer base for the year. 

“Angel.com’s hosted solutions enable customers to save on costs and are cheaper to get off the ground than on-premise solutions and with no upfront costs, generating immediate ROI and lower total cost of ownership,” company officials said.

For customers seeking to minimize cost while maximizing business efficiency, Angel.com’s IVR systems have been established as a leading industry trend that perfects operations and drives results.

Our full exchange is below.

TMCnet: How did your company perform this year? How close did you come to meeting your guidelines as you entered 2009?

Angel.com:  Angel.com continues to exhibit significant revenue growth year over year. 

TMCnet: What major product, services and partnership announcements did your company report? 

Angel.com:  Here’s a list of our 2009 announcements: 

October 26, 2009 - Angel.com Introduces On-Demand Nationwide Phone Numbers, Real-Time Access to Local Area Codes

October 13, 2009 - Angel.com Announces Fall ’09 Release with “one click” Caller First Diagnostics 

September 17, 2009 - Angel.com Integrates Survey Tools from Clicktools for Ehanced Phone and Web Surveys

August 31, 2009 - Angel.com Announces New Enterprise Reporting Suite Utilizing MicroStrategy 

August 24, 2009 - Angel.com Partners with VoiceVault, Novauris and Plug’n Pay to Maximize Caller Experience

May 04, 2009 - Angel.com Announces Latest Release to Enhance Customer's Call Center Experience

February 02, 2009 - Angel.com Phone-Enables SugarCRM with Hosted IVR and Call Center Applications 

TMCnet: At the start of 2009, the economy slowed to a deep recession. How did that affect your company’s performance? More specifically, what affect did it have on demand for your goods and services, if any?

Angel.com:  Angel.com continues to experience significant company growth despite the recession. We believe our SaaS-based, on-demand platform proved a compelling solution for any customer seeking to minimize cost and maximize business efficiency. Angel.com’s hosted solutions enable customers to save on costs and are cheaper to get off the ground than on-premise solutions and with no upfront costs, generating immediate ROI and lower total cost of ownership.

TMCnet: Talk to us about the major news item – whether it was a new product, an acquisition or something else – in your market segment this year?

Angel.com:  In 2009, Angel.com released a number of new product enhancements in anticipation of our 2010 Enterprise Reporting release. In the new year, Angel.com also expects to roll out reporting to supplement its automated contact center solutions—the fruits of Angel.com’s collaboration with business intelligence technology provider MicroStrategy (News - Alert). Enterprise reporting fees will follow a tiered structure. 

The Enterprise Reporting release, in conjunction with the company’s enterprise positioning and VUI design expertise, highlights its caller first methodology. By “putting the caller first”, Angel.com seeks to partner with customers throughout the lifecycle of our customers’ applications, integrating the full arsenal of IVR and speech techniques, creating immersive, interactive and intelligent experiences that closely resemble human interactions. 

TMCnet: With signs that the economy is pulling out of the recession, what are you expecting in 2010?

Angel.com:  Continued growth, further expansion into Enterprise channels. Because our expertise is in on-demand solution, we can claim swift deployments at lower costs—a significant boon in the mid-market, and one that will continue to be advantageous as approaches larger enterprises with limited spending abilities.