Genesys provides a platform and solutions to help companies better engage with customers. Now, GM Voices (News - Alert), which is believed to be the largest producer of professionally-recorded voice files for tech applications, has become a partner in the Genesys Partner Network.

GM Voices provides solutions for Fortune 1000 companies. More than 100 languages and dialects are offered by the company, and it also offers “voice branding.” That is best understood as “a single-voice customer experience consistent with a company’s brand image,” the company explained.

GM Voices also gives customers the option for audio files to greet and guide callers on Genesys (News - Alert) voice solutions.

It has been about 10 years that GM Voices has worked with Genesys. GM Voices has offered pre-installed voice files on such voice solutions as Voice Portal and Dialog Designer.

Working together, GM Voices and Genesys will continue to offer fewer errors, more calls and an improved customer experience.

“We love collaborating with Genesys partners and customers to create natural-sounding voice applications,” said Marcus Graham (News - Alert), CEO of GM Voices. “Creating a brand-consistent ‘persona’ or ‘virtual personality’ is incredibly important. With hundreds of voice actors, 100+ languages and our worldwide network of recording studios, we can help those voice implementations speak the local language anywhere in the world.”

In addition, David York, senior vice president, Global Partners at Genesys, said the partnership will allow for Genesys customers to leverage recorded voice files to provide customers a rich experience. Genesys is powered by its Customer Experience Platform, and its solutions let businesses manage interactions and improve customer satisfaction levels. That means there will be increased brand loyalty and more revenue for the business, the company explained.

In another recent partnership, Genesys partnered with IBM (News - Alert) to develop a learning system which combines the Watson Engagement Advisor and the Genesys Customer Experience Platform.