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Telerus Acquired by Securus Technologies
IVR Featured Article

Telerus Acquired by Securus Technologies

 
March 07, 2014

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  By Deepika Mala, TMCnet Contributor
 


It was announced this week that Securus Technologies, Inc. has acquired Telerus, the premier provider of sophisticated automated interactive voice response systems to the corrections sector throughout the United States.

"We are happy to be able to combine with Telerus, our good partner for almost eight years," said Richard A. Smith, president and CEO of Securus Technologies "They have IVR technology that every jail and prison facility can easily cost-justify, in addition to their products improving customer service levels to inmates and friends and family members.


With this acquisition, Telerus’ proprietary IVR platform will be added to Securus’ set of high tech government service platforms. This will help their joint customer base to expand more rapidly and bring significant value to more customers. 

The talented team of Telerus has worked heavily over many years in a high-tech platform that allows prison and jail customers to operate more efficiently. The company’s core IVR platform responds to millions of routine questions that inmates and their contacts ask.  

Securus is one of the largest providers in the U.S. of detainee communications, parolee tracking, and government information management solutions, and boasts of a broad base of products.

The firm also has a wide range of inmate audio, video, GPS parolee tracking, big data analysis, and automated information services that the corrections sector has ever seen. 

"Partnering with Securus since 2006 has been good for Telerus and our customers,” said Santosh Alexander, Board Member at Telerus. “We will continue to develop our proprietary IVR platform in Denver, while taking advantage of Securus' large distribution network.  This transaction allows us to use Securus' back room infrastructure while we do what we do best – to help our customers work more efficiently using state of the art technology."




Edited by Rory J. Thompson
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