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Radish Upgrades ChoiceView to Include HIPAA-Compliant Business Communications
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Radish Upgrades ChoiceView to Include HIPAA-Compliant Business Communications

 
August 07, 2013

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  By Calvin Azuri, TMCnet Contributor
 


Radish announced the launch of the upgraded version of its proprietary ChoiceView to include fully encrypted, secure, HIPAA-compliant business communications. ChoiceView is a product from Radish that enables enterprises to share visuals while on calls with customers using smart mobile devices. The latest upgrade now comes with more security and in compliance with the industry standards. Radish also announced the availability of “Using ChoiceView in Health Care,” which can be accessed by going to the company’s website


ChoiceView can be implemented as mobile app on Apple (News - Alert) or Android-powered mobile devices. The solution can also be deployed as software for live and automated agents in a call center set-up or on individual PCs. The application can also be packaged as a software developers’ kit for third-party mobile apps and as a REST API for deployment in visual IVRs. The upgraded version is well customized for effective use in sales and customer support in various industries with particular focus on the healthcare sector.

ChoiceView enables visual IVR to enhance the user experience by improving connectivity between the healthcare provider and patient. The software solution enables the provider to deliver videos and visuals of pre and post-operations, discharge plans, acute care, billing, patient assessments, managing appointments and virtual coaching amongst others.

The healthcare provider can also enable “voice with visuals” by using ChoiceView, wherein a nurse can actually advise and patients on medical care and disease management including medication adherence. ChoiceView can also be used by insurance agents to explain the benefits of the plan, the process for submission of claims and to provide information on the nearest healthcare facility covered by the insurance plan. Organizations can improve their sales by targeting their marketing strategies to people using mobile phones for calling the customer support.

Radish Systems (News - Alert) LLC is engaged in providing enterprise class software solutions for the mobile communications sector. The company’s flagship product, ChoiceView is a Software-as-a-Service (SaaS (News - Alert)) platform, which enables revolutionizes multimodal unified communications, wherein visuals can be streamed during a telephone call with users calling from a smartphone device irrespective of the network provider and device provider. ChoiceView lowers operating costs effectively by enabling faster communications and enhancing user experience.




Edited by Rich Steeves
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