Virtual Hold Technology (News - Alert) (VHT) helps customers avoid calling 1-800 toll free numbers, instead, providing a self-service system, which facilitates a rapid and simplified callback from a customer service representative.

Customers usually have to deal with numerous issues while calling a 1-800 number. They normally have to navigate voice menu systems and be on hold for long times just when immediate assistance is required. An efficient and enhanced customer experience is provided by VHT's Conversation Bridge, which incorporates the organization’s Web-based self-service applications with the people capable of assisting in the customer service center. Information regarding the customer along with the background of the request is sent by VHT’s Conversation Bridge to the call center. The callback can therefore be instantaneously managed by the correct representative in order to solve the problem in a rapid and precise manner.  

In a statement, Wes Hayden (News - Alert), CEO for VHT said, "Improving the customer experience involves people, processes and technology. The process of dialing 1-800 numbers is antiquated and customers demand that organizations upgrade their technology so that they can more easily connect with the people who can help them."

In the 1990s, VHT had developed virtual queuing and multichannel callback technology with an aim to enhance the customer experience. The organization is currently one of the major providers of smart callback solutions ideal for mobile, Internet, social networks, gaming consoles, kiosks and IVR voice platforms, which connect customers to instantaneous service in a rapid and simplified manner. Customers across the globe have saved nearly hundreds of years of hold time with the help of VHT offerings.