Selectron Technologies, a provider of interactive voice, Web and mobile solutions to government agencies and utilities, will be integrating Voxeo (News - Alert) CXP application lifecycle management suite and Prophecy IVR platform in its communication platform.

This will enable government agencies and utility providers to benefit a lot from the improved multi-channel self-service solutions. Voxeo specializes in enabling unlocked communications solutions.

Todd Johnston, president and CEO of Selectron Technologies, said, “The agencies and partners we work with expect us to continually explore and deliver the best and latest technology to the marketplace.”

“We have selected Voxeo as a partner to provide industry-leading technology as part of our solution portfolio. This partnership strengthens Selectron’s focus on delivering a multi-channel platform that incorporates best-of-breed technology to improve our customers’ efficiency and service levels,” Johnston added.

In addition, Selectron and Voxeo will deliver optimum efficiency, scalability and enhanced performance of self-service applications such as voice, Web, social and mobile interactions for processing information, notifications and payments to customers.

Voxeo’s solution has been leveraged by Selectron to serve new markets and various enterprise agencies. Besides full multi-channel self-service capabilities, Voxeo also helps Selectron to enhance its Web-based administration, call control support, and provide advanced speech capabilities thereby improving the performance of interactive voice response (IVR) platforms.

Clayton Reed, executive vice president of sales and operations for Voxeo, remarked, “Selectron Technologies understands how to leverage Voxeo’s platforms to provide maximum value to this market, and we are excited to have them as one of our preferred government partners.”

Officials explained that Voxeo and Selectron will provide an integrated solution which will help government and utilities serve customers according to their preference for voice, Web or mobile services cost effectively.

Recently, several WebRTC gateways were announced by several companies like Huawei (News - Alert) and Mavenir. In this context Voxeo Labs has effectively made its Phono jQuery plug-in the first WebRTC gateway with support for Datagram Transport Layer Security (DTLS).