C3 (News - Alert), a supplier of multimedia platforms for mass call handling, IVR services and value added service provision, has launched a new Fusion Speech Recognition application.

Officials with C3 said that a live demo is available for potential users to test for free.

According to company officials, the demo is based on the simple process of ordering a pizza, using a series of voice prompts. This demo should provide an insight into the accuracy and reliability of the application.

Company officials said that Fusion Speech Recognition builds on the flexibility and ease of use that the Fusion IVR editor is established for. With its simple drag and drop deployment and granular functionality, it is incredibly easy to set up and manage reliable speech recognition navigation and directory look-up within IVR services.

It is easy to use, customers wishing to use speech recognition functionality within IVR services simply drag and drop the node to the relevant point in their script, from where vocabulary parameters and dictionaries are easily set up and managed dynamically. The speech recognition node can also pick up data held as a remote text file.

Company officials claimed that Fusion’s Speech Recognition registers 99 percent accuracy against a 10,000 strong name directory. The solution automatically checks for ambiguity in a situation where there may be multiple word options that sound similar.

CARDsystems has added C3’s powerful speech recognition to its suite of PCI (News - Alert) compliant payment applications.

The investment in C3’s speech recognition technology gives CARDsystems, an accredited PCI services provider, more flexibility over the secure payment solutions it offers customers.

The company plans to use C3’s voice driven dialler, which can distinguish between 10,000+ entries, to develop alphanumeric voice payment services. It will also apply the impressive functionality to existing services, introducing voice recognition as a navigation application to further improve the payment process.