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Angel Hosts Webinar to Share IVR Best Practices that Put Callers First
Customers, who have used an IVR, understand the typical frustrations like listening to never ending menu options, having to repeat information, with no option to speak to an actual human being. However, a well-developed, intuitive, user-friendly IVR system is an exception and can create an easy, frustration-free customer experience.
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5/23/2012
IVR: Prioritizing Customer Contacts by Media Channel and Lifetime Customer Value
How many ways can customers engage with you via your center? While the telephone, of course, is still the favorite method, there are so many others like your website via Interactive Voice Response (IVR), e-mail and chat, social media, telephone self-service, SMS and possibly video chat. It's great for customers, who expect to be given the same high quality of customer service regardless of which channel they choose. It is also nice for a company to be able to offer so many options, but a multichannel contact center platform can help you gain and keep customers is an enormous challenge.
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5/21/2012
IVR Systems Industry Report Gives a Global Outlook on IVR
Reportlinker.com has announced the addition of new report on global voice recognition systems industry. The report, Global Voice/Speech Recognition Systems Industry, gives a global outlook on voice/speech recognition systems. It provides a collection of market briefs, concise summaries and statistical anecdotes of research findings.
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5/21/2012
How Social Media Impacts IVR and Customer Service
Social media has revolutionized the way customers interact with businesses by opening up a door to a form of two-way communication. It has created a new outlet for customer's to voice opinions and start a conversation with businesses using IVR and other new capabilities. Social media channels have given the customer a platform to create a change in favor of the consumers.
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5/14/2012
IVR Provider Enjoys Industry Recognition
It's one thing for your customer service initiative to appeal to the demands of your customer base; it's quite another when a third party recognizing the value you offer in quality customer care. In the case of IVR (Interactive Voice Response) provider Angel, three organizations within the industry recognized the company for its quality approach.
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5/9/2012
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