Acclaim Telecom Services, Inc. specializing in the provision of Speech Enabled IVR hosted and premise applications announced the release of a new Mobile IVR Solution.
This solution will help businesses increase customer touch-points by offering an interactive experience for smart phone users. The new IVR Mobile Solution Suite also supports Smartphone platforms for mobile applications on iPhone (News - Alert), Android, Palm Pre and BlackBerry.
President of Acclaim Telecom Services, Inc., James Davis, said that the company's new mobile platform offer will allow integration of mobile applications into web and IVR based technologies across the most popular mobile devices.
"Initial response by both existing and new clients has been very positive," Davis said. "We believe mobile application integration with IVR and web based customer support initiatives is the next logical progression in ensuring improved customer care as well as the means of providing rapid information availability."
Mobile application integration with IVR and Web based customer support are expected to cater to the needs of customers better besides providing rapid information availability.
Businesses will be able to benefit a lot from Acclaim Telecom's Mobile IVR Solution as it helps increase customer touch-points. It offers an interactive experience for smart phone users. Users of different smart phone devices will be able to access mobile applications via a single portal eliminating the need for multiple mobile application support.
Acclaim provides a wide range of mobile services in a single suite. The new Mobile Solution Suite also supports major Smartphone platforms for mobile applications on iPhone, Android, Palm Pre and BlackBerry (News - Alert), said company sources.
Texas-based Acclaim Telecom helps clients leverage the capabilities of IVR, contact center and customer support organizations. The company offers IVR and Mobile Platform solutions through hosted services, managed services and outsourced IVR systems and extended life maintenance agreements.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila's articles, please visit her columnist page.Edited by Kelly McGuire