A Virtual Call Center Connects Your Customers
January 22, 2013
If you run a call center, you have a lot to juggle in order to meet and exceed the needs of customers as well as the organization. So, it is important to ensure that you are effectively meeting customer and organizational standards, while also staying within your company’s budget. This is an important and strategic task that has to be accomplished in order for a call center to be run efficiently and productively.
To do this, there are some key questions you should ask including: Is your call center delivering the quality service your customers expect? Are your costs in line with what your financial decision makers require? Are you working to balance providing quality of service while managing costs?
The solution to all of these questions is a Virtual Call Center (VCC) because it is at the core of connecting your customers to agents seamlessly with technology innovations that are changing the way customers interact with businesses. A VCC is an essential part of your business’ success and the first line of communication between customers and the brand.
A VCC provides a personalized contact center experience for customers, database and Customer Relationships Management (CRM) integration, and even agent monitoring and reporting.
Angel, a provider of provider of cloud-based Customer Experience (CX) solutions for Interactive Voice Response (IVR) and Contact Centers, is hosting a webinar entitled “The ABCs of VCC: Your Guide to Virtual Call Center Innovations” taking place tomorrow, Wednesday, January 23 at 2:00 pm EST.
In this Angel webinar you will learn your ABCs of VCC which include:
A is for Automation –With IVR, speech technology, and automatic call distribution (ACD), you will learn how a VCC can provide a robust automated solution.
B is for Best-in-Class – Learn how a flexible and efficient call center solution lets you create a best-in-class customer experience to maximize ROI.
C is for Customer Delight – It comes down to satisfying customers, so learn how VCC innovations are helping organizations achieve that goal.
Today, Angel’s customer experience (CX) solutions enable organizations to deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications that all put the CX first. Its solutions are built on an on-demand, software-as-a-service (SaaS (News - Alert)) platform and require no investment in hardware, software or human resources.
To register for this webinar and learn all you need to know about VCC, click here.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Brooke Neuman