GL Introduces Testing Solutions for IVR
October 29, 2012
IVR (Interactive Voice Response) Systems rely on DTMF digits, or tones, as inputs from users. This in turn offers a menu for banking, hospitality, voice mail and other automated applications. The branching of the menu can get complicated depending on the application, and this needs proper testing before installation. To help users with this, GL Communications (News - Alert) has introduced Testing Solutions for IVR systems.
This new product allows for the simulation of IVR users and IVR System Single-box portable solution and Rackmount PC solution. According to the company, this feature offers higher density and complete automation, while also providing improved scripting and remote operation that consists of traffic generation and call control scripting.
According to the company, it is now possible to automate the IVR process by utilizing GL products with their associated scripting. Using a simple GUI setup or automate the whole process through scripts, GL's IVR test platforms can produce and identify user-defined digits, tones, and play/record voice files.
Recently, the company announced the availability of T1 E1 ATM BERT software. When compared to conventional BERT, ATM BERT is conducted at the ATM layer. Also, this can be conducted all the way across the virtual circuit to the far-end customer-premise site. Often, before reaching the first ATM edge switch, user traffic may be routed through several CO sites. Each of these additional routes adds to the potential for errors.
Bichefsky further added, “Using GL products with their associated scripting, it is possible to automate the IVR process. GL's IVR test platforms can generate and detect user-defined digits, tones, and play/record voice files, using a simple GUI setup or automate the whole process through scripts. Automatic IVR testing is possible via scripting and is possible with any GL supported emulation product. The scripting provides the means to detect voice and send DTMF digits in response to voice prompts. Once connected to the call, the GL product can perform Quality of Service (PESQ) or path confirmation tests.“
Edited by Allison Boccamazzo