Sam Houston Electric Implements OMS with IVR to Meet Customer Needs in Power Outages
October 22, 2012
The right Interactive Voice Response (IVR) system can make or break your company’s customer relationship strategy. Many companies need customizable IVR systems that will perform with reliability, and with 24/7 support.
Sam Houston Electric Cooperative, one of the largest electric cooperatives in Texas, has recently added Milsoft's automated outage management solution (OMS) as part of an integrated engineering and operations platform in order for its customers to benefit from the reliable Milsoft Utility Solutions' Engineering and Operations System used to plan, analyze, operate and manage the electric distribution system.
The Milsoft E&O system provides seamless integration of the data and applications needed to plan, operate and maintain the utility's electric distribution grid. This new system will help it continue to meet customer needs, especially during storms and events that may disrupt power system operations.
"Sam Houston is going to see tremendous benefits from using Milsoft's Core E&O system which combines engineering and operations solutions that are fully integrated with co-op's electric distribution circuit model database," said Bart Brockway, Milsoft director of sales, in a statement.
As part of the Milsoft E&O System, Sam Houston Electric will receive an outage management system (OMS), a geographic information system (GIS) and a communications system including IVR, email and texting.
Edited by Allison Boccamazzo