A top of the line Interactive Voice Response (IVR
) hosted communications solution can a wide range of goals, from simple voice blasts to the latest in VoiceXML (News - Alert) applications.
Hosted services allow clients to automate the processing of calls by way of IVR self-service programs and applications for transaction processing. Phone applications can be managed by hosted IVR applications, by custom applications designed for your specific needs, or by in-house developed VoiceXML code.
IVR allows you to swiftly provide caller friendly, automated self-service applications. The provided applications can aid in the enhancement of brand image, reduction of costs, handling of higher call volumes, extension of office hours, improvement of service, maintainance of current customers, winning of new customers and expansion of customer relationships.
Internet protocol IVR is intended as a way of improving an organization's efficiency by simplifying the process of business integration, boosting flexibility, and providing efficiency gains in network hosting. Business costs are reduced by these features, and customer satisfaction can be dramatically improved as well. A successful IP IVR boasts ease of installation, configuration and application hosting due to being constructed specifically to take advantage of the power of IP-based communication.
Speech recognition and touch-tone IVR services today feature redundant software and hardware, long distance carrier connectivity, speech recognition, and text to speech.
VoiceXML is a special markup language meant to facilitate the institution of IVR services. It allows for the orientation of voice-based dialogs for callers that feature the playing of speech prompts using pre-recorded and text-to-speech information, accepting spoken commands and touch tone inputs, and the recording of audio information from callers.
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page.
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Internet Protocol (IP) | X |
IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
Interactive Voice Response (IVR) | X |
A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more |