In the unfortunate circumstance that an individual’s account experiences fraudulent activity, most financial institutions administer basic processes in response. However, these generic steps – which may involve putting a hold on the account or placing an outbound call to alert the account holder – are becoming rather antiquated as these technologies don’t communicate intelligently with customers.
A renowned expert in IVR, Angel will host an informative webinar designed to help financial organizations become faster and smarter about communicating and addressing fraudulent activities.
With Angel’s Caller First Fraud solution, users receive pertinent information on solely the transactions in question, place urgency levels on those transactions, and translate any confusing transactions into actionable data. Scheduled for Tuesday, June 7, from 2 to 3 p.m. ET, the webinar will demonstrate how the Angel Caller First Fraud IVR service can support organizations in making full use of their fraud engine to efficiently communicate fraudulent transactions, expedite fraud resolution, and decrease call center costs.
Presented by Rich Scarbath, director of Enterprise and Channel Accounts for Angel, the webinar will reveal how this IVR can help organizations achieve decreased inbound interaction with live agents; quicker identification of fraud alert patterns; enhanced agent effectiveness; better return on existing IT investments; comprehensible notification of fraud trigger incidents for account holders; a quicker process for “closing the loop” on fraud alerts; and lower frequency of false alarms.
With five years’ of expertise in IVR and call center solutions, Scarbath has successfully streamlined IVR and call center processes in the pharmaceutical and financial industries, helping to save millions for some of the biggest global companies. He will be joined by David Morris, senior account executive for Angel who has been active in helping clients to reduce loss from fraud and operational costs through Angel’s IVR platform and complementary technologies.
Register today for what is expected to be an informative and educational session.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
Tammy Wolf is a TMCnet web editor. She covers a wide range of topics, including IP communications and information technology. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell