IVR Provider Angel's Customer Experience Platform Tapped as CODiE Award Finalist
April 26, 2011
A tip of the hat to IVR services provider Angel, also a seller of cloud-based customer experience products, whose Angel 4 Customer Experience Platform has been selected as a finalist for the CODiE Awards.
The Angel 4 Customer Experience Platform was nominated in the "Best Cloud Infrastructure" category. The platform incorporates multi-channel/multi-modal forms of customer engagement and communications, which company officials say is intended to help improve levels of enterprise customer self-service and satisfaction. It uses Angel's Caller First strategy to help companies deliver customer service.
A couple months ago, TMCnet reported that Metaverse Mod Squad selected the company's Angel 4 Customer Experience Platform solution to enhance its customer support offering with inbound telephone support capabilities.
Metaverse Mod Squad provides professional services to online communities and game services. Angel 4 allows end users of Metaverse Mod Squad clients' games and properties to access automated systems to route and resolve their problems.
The CODiEs, established by the Software & Information Industry Association (SIIA), are the industry's only peer-reviewed awards program.
SIIA uses software, digital content and education professionals to review each nominated product. According to Ken Wasch, president of SIIA, what sets this program apart “is that the winners are selected by those who really know their stuff -- whether they're tech executives, industry analysts, or journalists.”
The Angel 4 has embedded business intelligence from MicroStrategy (News - Alert), and measures, reports, and enables fine tuning in real time to optimize customer interactions. Channel options include SMS, chat, Web, mobile, e-mail, and phone communications. Plug-in options include voice biometrics, name and address capture, phone payment solutions, CRM integration, workforce management, real-time transcription, and computer telephony integration.
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Tammy Wolf