Mindshare Technologies, a provider of customer feedback management, will unveil its in-house speech-to-text analytics system in the Enterprise Feedback Management (EFM) industry.
Senior company officials claim the new speech-to-text analytics system will be a revolutionary technology. Using IVR technology, Mindshare’s Speech-to-Text instantly converts over-the-phone survey comments into text. The solution has the capability to explore the comments for key factors in customer satisfaction, discovers actionable information, and monitors the improvement of key factors.
“We're taking a customer's full and honest opinion and turning it into something managers at every level can use right away,” said Kurt Williams, CTO of Mindshare, in a statement. “One of our clients receives 85,000 audio comments a month. Nobody has the time, manpower, and money to listen to all of those comments, transcribe them, and analyze them. But Mindshare does it inexpensively and instantly.”
Mindshare Speech-to-Text is designed to save enterprise’s precious amount of time and money while improving their operations. Mindshare leverages automated surveys that include open-ended questions where customers talk freely and describe their full experience without fear and without the bias that exists when confronting a person.
The new solution is expected to convert all dialogue into text using accurate speech-to-text technology, transcribing the comments and saving for easy recall. The converted text can be fed into Mindshare's Text Analytics Suite, which converts the comments into insights for managers.
Recently UFood Restaurant Group, the U.S.-based company that owns and operates the UFood Grill restaurant chain, announced a partnership with Mindshare Technologies to implement a customer satisfaction program at the company properties.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.Edited by Tammy Wolf