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Interactive Voice Response Market Continues Growing Quickly in 2012
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
Interactive Voice Response (IVR) systems are expected to become a $3 billion market by 2017, with hosted IVR systems gaining popularity among companies looking to avoid the struggle of maintaining their IVR, while at the same time looking to alleviate the struggles of their customers. What began as a way to provide after-hours support to customers of banks and airlines has now grown to become a leading market in customer service technology. Though countless commercials argue that IVR experiences are more frustrating than helpful, the clips of customers shouting into their receivers or speaking extremely slowly, only to be misrouted or told to repeat themselves, may soon be a thing of the past.
IVR Systems and Media Platforms Revolutionize Today's Customer Service Strategies
Implementing IVR systems as functioning media platforms means a lot of things: efficiency, higher levels of organization, and tailoring to specific customer needs. Most importantly, this collaboration enhances business' overall customer service strategies by advancing voice-related technology as we know it. IVR systems typically help organizations operate smoothly with the use of a wide selection of voice applications, while media platforms are used to handle resources such as voice, dtmf and video. Together, the integration of the two allows businesses to increase efficient use of their voice, audio and video resources.
Implementing IVR systems as functioning media platforms means a lot of things: efficiency, higher levels of organization, and tailoring to specific customer needs. Most importantly, this collaboration enhances business' overall customer service strategies by advancing voice-related technology as we know it. IVR systems typically help organizations operate smoothly with the use of a wide selection of voice applications, while media platforms are used to handle resources such as voice, dtmf and video. Together, the integration of the two allows businesses to increase efficient use of their voice, audio and video resources.
Interact Delivers Customized IVR System Capabilities
Who is using the click to call services and what are people saying about it? That's the general question regarding the increasingly popular hosted service that has the makings of a simple IVR system.
Who is using the click to call services and what are people saying about it? That's the general question regarding the increasingly popular hosted service that has the makings of a simple IVR system.
Natural Language Understanding Becoming a Bigger Part of Our Lives
There's no denying that Siri is changing the way people look at their hardware. But as much a game-changer as Siri is by itself, it's the basis behind Siri-natural language understanding-that's really shaking the game up as we know it.
There's no denying that Siri is changing the way people look at their hardware. But as much a game-changer as Siri is by itself, it's the basis behind Siri-natural language understanding-that's really shaking the game up as we know it.
Park Associates to Discuss Implications of Gesture and Voice Recognition Technologies
Parks Associates has said that it'll explore the implications of gesture and voice recognition technologies, including the growing popularity of offerings such as Apple's Siri and Microsoft's Kinect, at the "The Human TV Remote: Gesture and Voice Recognition," session during CONNECTIONS conference, scheduled to be held in the first week of June.
Parks Associates has said that it'll explore the implications of gesture and voice recognition technologies, including the growing popularity of offerings such as Apple's Siri and Microsoft's Kinect, at the "The Human TV Remote: Gesture and Voice Recognition," session during CONNECTIONS conference, scheduled to be held in the first week of June.
IVR Systems: Don't Forget to Use Outbound Services
We can expound upon the ways that interactive voice response (IVR) systems bolster business efficiency and customer service, but lest business owners forget to take advantage of all that outbound services can offer, our advice will be lost.
We can expound upon the ways that interactive voice response (IVR) systems bolster business efficiency and customer service, but lest business owners forget to take advantage of all that outbound services can offer, our advice will be lost.
Hosted IVR Systems Get Flexible with Interact
While cloud computing is pervading many areas of communications on the business and consumer sides of developing technologies, voice software and voice communications are often in the spotlight in this regard.
While cloud computing is pervading many areas of communications on the business and consumer sides of developing technologies, voice software and voice communications are often in the spotlight in this regard.
How IVR Systems Can Help Improve Your Business
Interactive voice response (IVR) technology is increasingly being applied by businesses to improve their customer relations. IVR Solutions have entailed pre-recorded voice prompts in the past, but modern IVR allow inputs to be gathered through spoken words. There are many benefits of using IVR systems, especially in customer relations.
Interactive voice response (IVR) technology is increasingly being applied by businesses to improve their customer relations. IVR Solutions have entailed pre-recorded voice prompts in the past, but modern IVR allow inputs to be gathered through spoken words. There are many benefits of using IVR systems, especially in customer relations.
3Cinteractive Acquires Safi Solutions for Efficient Mobile Productivity
3Cinteractive, a provider of cloud-based enterprise mobile solutions, has acquired Safi Systems, an Oregon-based private software company. The acquisition, with undisclosed financial terms, allows 3Ci to better deploy mobile workflows that integrate directly with IVR, email and social channels.
3Cinteractive, a provider of cloud-based enterprise mobile solutions, has acquired Safi Systems, an Oregon-based private software company. The acquisition, with undisclosed financial terms, allows 3Ci to better deploy mobile workflows that integrate directly with IVR, email and social channels.
IVR Systems and Voice Apps Abound
Voice applications are everywhere these days - you can't turn a street corner without hearing about Skype or Siri. But did you know that interactive voice response (IVR) systems play a huge role in how businesses integrate the use of voice applications for their end-users?
Voice applications are everywhere these days - you can't turn a street corner without hearing about Skype or Siri. But did you know that interactive voice response (IVR) systems play a huge role in how businesses integrate the use of voice applications for their end-users?
IVR Systems Aid Customer Profiling
Interactive voice response systems have a host of uses these days, and one of them is good old-fashioned customer profiling. While IVR systems help maintain customer processes in a number of ways, customer profiling is an important way businesses can streamline how best to provide customer service.
Interactive voice response systems have a host of uses these days, and one of them is good old-fashioned customer profiling. While IVR systems help maintain customer processes in a number of ways, customer profiling is an important way businesses can streamline how best to provide customer service.
Telemonitoring and Interactive Voice Response Slash Hospital Readmissions
With health care costs skyrocketing, the clear imperative becomes to do whatever is responsibly possible to cut those costs and prevent what looks like a disaster in the making. And it's no surprise to hear that communications technology is taking more of an active role in the cutting of health care costs. One crucial pairing of technologies, though, is making a huge stride in cutting costs, and without much in the way of risk, specifically, telemonitoring and interactive voice response systems.
With health care costs skyrocketing, the clear imperative becomes to do whatever is responsibly possible to cut those costs and prevent what looks like a disaster in the making. And it's no surprise to hear that communications technology is taking more of an active role in the cutting of health care costs. One crucial pairing of technologies, though, is making a huge stride in cutting costs, and without much in the way of risk, specifically, telemonitoring and interactive voice response systems.
Location-based Services and IVR Systems are a Match Made in Heaven
Location-based services and interactive voice response (IVR) systems go hand-in-hand and have been collaboration points for many developers over the years of progressive voice software. IVRs do not have to be simply leveraged for call handling, as organizations typically view them, but with the integration of location-based services, they can be used for much more. Several years ago, technology came out that allowed wireless carriers to be able to use "cell tower triangulation" to figure out where a call is located exactly, and since then the technology has been leveraged by all sorts of organization, including the Federal Communications Commission, according to a white paper from Interact, Inc.
Location-based services and interactive voice response (IVR) systems go hand-in-hand and have been collaboration points for many developers over the years of progressive voice software. IVRs do not have to be simply leveraged for call handling, as organizations typically view them, but with the integration of location-based services, they can be used for much more. Several years ago, technology came out that allowed wireless carriers to be able to use "cell tower triangulation" to figure out where a call is located exactly, and since then the technology has been leveraged by all sorts of organization, including the Federal Communications Commission, according to a white paper from Interact, Inc.
Interact Talks IVR System Developments
ITEXPO East 2012 witnessed the gathering of an unprecedented host of thought leaders in the communications technology space in early February in Miami, among them Ed McKee, director of marketing for Interact.
ITEXPO East 2012 witnessed the gathering of an unprecedented host of thought leaders in the communications technology space in early February in Miami, among them Ed McKee, director of marketing for Interact.
IVR System: What an Adjunct Rating Solution Can Do for You
The question of managing mobile operating costs is a hot button topic these days, particularly as billing, rating, and CRM platforms continue to drive mobile operators' total cost of ownership higher.
The question of managing mobile operating costs is a hot button topic these days, particularly as billing, rating, and CRM platforms continue to drive mobile operators' total cost of ownership higher.
How an IVR System Bolsters Mobile Payment Solutions
With all this talk about the 'mobile wallet' these days, we thought we'd take a closer look at what that means for businesses, small and large. Mobile payment trends are on the rise, as is the increase in most things "mobile" including the workforce, and the customer.
With all this talk about the 'mobile wallet' these days, we thought we'd take a closer look at what that means for businesses, small and large. Mobile payment trends are on the rise, as is the increase in most things "mobile" including the workforce, and the customer.
Voice Recognition Learns to Listen to Volcanoes and Geysers' 'Words,' 'Sentences'
It's always cool when this business technology we write about here gets used for out-of-the-box stuff, like military needs, space technology or going into Yellowstone National Park to help collect seismic data.
It's always cool when this business technology we write about here gets used for out-of-the-box stuff, like military needs, space technology or going into Yellowstone National Park to help collect seismic data.
IVR Systems and Media Platforms for SIP Providers
Integrating telco environments with customer relationship management (CRM) systems is a challenge for many contact centers today that want to streamline their operations and improve communications - a media platform should allow you to manage and develop applications easily so these goals can be accomplished.
Integrating telco environments with customer relationship management (CRM) systems is a challenge for many contact centers today that want to streamline their operations and improve communications - a media platform should allow you to manage and develop applications easily so these goals can be accomplished.
IVR Survey Systems: An Integral Part of a Healthy Customer Service Strategy
Snooozy has some other tidbits for you as well, in case you were wondering just what the advantages of IVR systems might be when it comes to collecting survey information. The fact that yes, it can get a boatload of information pretty quickly is up there, but there are others.
Snooozy has some other tidbits for you as well, in case you were wondering just what the advantages of IVR systems might be when it comes to collecting survey information. The fact that yes, it can get a boatload of information pretty quickly is up there, but there are others.
IVR Systems Remain Vital for Customer-facing Interactions
The voice communications industry is one of the most rapidly developing industries in the technology world today - with progressions in everything from speech analytics for the enterprise to consumer-based voice recognition software like Siri on the iPhone 4S.
The voice communications industry is one of the most rapidly developing industries in the technology world today - with progressions in everything from speech analytics for the enterprise to consumer-based voice recognition software like Siri on the iPhone 4S.
Exploring the Benefits of Cloud-based IVR Systems
Cloud-based interactive voice response (IVR) systems are at the forefront of communication developments these days, especially with voice recognition technology bridging the gap between the speech software traditionally relegated to the b2b sectors, with fancy schmancy consumer-targeted solutions such as Siri.
Cloud-based interactive voice response (IVR) systems are at the forefront of communication developments these days, especially with voice recognition technology bridging the gap between the speech software traditionally relegated to the b2b sectors, with fancy schmancy consumer-targeted solutions such as Siri.
How a Media Platform and IVR System Can Transform your Customer Service
The customer relationship management industry is more competitive than ever with small and medium-sized businesses closing in on enterprises, voice and desktop solutions abounding with options, and everyone looking towards the cloud. But sometimes it's good to get back to basics. In a recent blog post from the thinkers over at Interact, a provider of IVR systems and unique communication solutions, Ed McKee, director of marketing for the company, expounded upon the ways media resources and IVR systems integrate to improve business' customer service strategies.
The customer relationship management industry is more competitive than ever with small and medium-sized businesses closing in on enterprises, voice and desktop solutions abounding with options, and everyone looking towards the cloud. But sometimes it's good to get back to basics. In a recent blog post from the thinkers over at Interact, a provider of IVR systems and unique communication solutions, Ed McKee, director of marketing for the company, expounded upon the ways media resources and IVR systems integrate to improve business' customer service strategies.
Will Mobile Apps Trump the IVR System for Customer Service?
The emergence of self-service as the preferred channel for customer / company interactions would appear to be a great opportunity driver for IVR (interactive voice response) systems. Instead, the growing availability of apps consumers can access via smartphones and other devices appears to be impacting the IVR system.
The emergence of self-service as the preferred channel for customer / company interactions would appear to be a great opportunity driver for IVR (interactive voice response) systems. Instead, the growing availability of apps consumers can access via smartphones and other devices appears to be impacting the IVR system.
Exploring the Advantages of a Hosted IVR System
Cloud computing and cloud-based technologies are exciting many industry leaders and observers these days, especially with all the developing options for those looking to embrace the cloud. The Interactive Voice Response market is no exception to this growing enthusiastic group, and the hosted IVR scene is one of the sectors with some serious expansion into the cloud.
Cloud computing and cloud-based technologies are exciting many industry leaders and observers these days, especially with all the developing options for those looking to embrace the cloud. The Interactive Voice Response market is no exception to this growing enthusiastic group, and the hosted IVR scene is one of the sectors with some serious expansion into the cloud.
What SMB Mobile Operators Should Consider When Exploring a Rating Solution
Mobile operators in smaller markets have always dealt with different challenges than ones in enterprise-geared spaces, and today it seems one of their biggest tasks is leveraging the proper communications solution to reduce costs while maintaining a reliable system for customers.
Mobile operators in smaller markets have always dealt with different challenges than ones in enterprise-geared spaces, and today it seems one of their biggest tasks is leveraging the proper communications solution to reduce costs while maintaining a reliable system for customers.
IVR System Year in Review: Interact Focuses on the Customer
From talking to various leading developers and participants in the interactive voice response (IVR) market, you would think the cloud is about to absorb us all. And, perhaps it is. And if it is, the folks over at Interact, Inc. will certainly be ready. Recently, I caught up with the company to find out how it views its performance during 2011, and what it is looking forward to in 2012. Ed McKee, director of marketing for Interact, shed some light on the advancements the company made over the past 12 months.
From talking to various leading developers and participants in the interactive voice response (IVR) market, you would think the cloud is about to absorb us all. And, perhaps it is. And if it is, the folks over at Interact, Inc. will certainly be ready. Recently, I caught up with the company to find out how it views its performance during 2011, and what it is looking forward to in 2012. Ed McKee, director of marketing for Interact, shed some light on the advancements the company made over the past 12 months.
IVR Systems and the Time-tested Customer Questionnaire
Ah, the old interactive voice response quizzes. We love them, and we don't love them. We love them because they're succinct and they get our customers where they need to go in our call centers. We don't love them because customers generally do not love them. But what if an IVR system made its old "press 1 for ___" option into a game?
Ah, the old interactive voice response quizzes. We love them, and we don't love them. We love them because they're succinct and they get our customers where they need to go in our call centers. We don't love them because customers generally do not love them. But what if an IVR system made its old "press 1 for ___" option into a game?
IVR Systems Boost Government Communications in Developing Nations
It goes without saying that nations in Africa and other more rural parts of the world are slow to adopt certain technologies, but a recent survey published by the UN revealed an increase in the implementation of e-government solutions.
It goes without saying that nations in Africa and other more rural parts of the world are slow to adopt certain technologies, but a recent survey published by the UN revealed an increase in the implementation of e-government solutions.
Speech Modules Presents s-peach Automatic Speech Recognition Apps for Brazilian Portuguese
Speech Modules Ltd. has launched its free s-peach Brazilian Portuguese Apps on Apple's Brazil App Store and the Android Market.
Speech Modules Ltd. has launched its free s-peach Brazilian Portuguese Apps on Apple's Brazil App Store and the Android Market.
IVR Systems Market to Grow Significantly over Next Five Years
In a recent analysis of the global interactive voice response (IVR) market, the Global Industry Analysts firm has projected the IVR market to reach $2.78 billion by the year 2017. As part of the larger customer relationship management (CRM) sector, IVR technologies are making advances rapidly in speech analytics, voice recognition, and new customer service software including self-service developments. With these developments comes increased competition, and higher standards for customer relationship strategy. I think we all know where this is headed.
In a recent analysis of the global interactive voice response (IVR) market, the Global Industry Analysts firm has projected the IVR market to reach $2.78 billion by the year 2017. As part of the larger customer relationship management (CRM) sector, IVR technologies are making advances rapidly in speech analytics, voice recognition, and new customer service software including self-service developments. With these developments comes increased competition, and higher standards for customer relationship strategy. I think we all know where this is headed.
Mobile Bill Shock: How an IVR System Can Help
Bill shock has been on the front of newspapers, online- and print-based, recently as the number of mobile users worldwide increases dramatically each month, and with that increases the risk for faulty charges and erroneous roaming charges. Bill shock is real, but preventable, and the experts over at Interact, Inc., have expounded upon how certain elements of an IVR system can be deployed to help.
Bill shock has been on the front of newspapers, online- and print-based, recently as the number of mobile users worldwide increases dramatically each month, and with that increases the risk for faulty charges and erroneous roaming charges. Bill shock is real, but preventable, and the experts over at Interact, Inc., have expounded upon how certain elements of an IVR system can be deployed to help.
Interact's IPs: The Smartest of the Intelligent Peripherals
An Intelligent Peripheral, better known as an "IP" (not to be confused with the commonly-used abbreviation for Internet Protocol) is a specialized inbound application used in carrier infrastructures. According to Interact, Inc., provider of customizable IVR systems, voice recognition software, and other speech technologies, the Intelligent Peripheral exists when an interactive voice response system becomes part of an Intelligent Network architecture.
An Intelligent Peripheral, better known as an "IP" (not to be confused with the commonly-used abbreviation for Internet Protocol) is a specialized inbound application used in carrier infrastructures. According to Interact, Inc., provider of customizable IVR systems, voice recognition software, and other speech technologies, the Intelligent Peripheral exists when an interactive voice response system becomes part of an Intelligent Network architecture.
The Peanut Butter and Jelly of CRM: The IVR System and Self-Service
Certain things just go together. Coffee and doughnuts. Sunday and football. Laverne and Shirley. Pizza and beer. IVR and self service.
Certain things just go together. Coffee and doughnuts. Sunday and football. Laverne and Shirley. Pizza and beer. IVR and self service.
Speech Recognition beyond Our First World Problems
It's easy to get caught up in our high-tech lifestyle and overlook the impact of the latest innovations on the less fortunate. The annoyances of our everyday problems pale in comparison with the third world. How many times have you caught yourself saying, "Ugh, the iPhone's camera sucks at nightshots." As the popular Twitter trending topic coins it, these every day annoyances are categorized as #firstworldproblems. These #firstworldproblems occur more than you realize - riding the T in Boston the other day, I caught my friend complaining about how terrible the Wi-Fi was. I had to point it out to him - #firstworldproblems.
It's easy to get caught up in our high-tech lifestyle and overlook the impact of the latest innovations on the less fortunate. The annoyances of our everyday problems pale in comparison with the third world. How many times have you caught yourself saying, "Ugh, the iPhone's camera sucks at nightshots." As the popular Twitter trending topic coins it, these every day annoyances are categorized as #firstworldproblems. These #firstworldproblems occur more than you realize - riding the T in Boston the other day, I caught my friend complaining about how terrible the Wi-Fi was. I had to point it out to him - #firstworldproblems.
Changing the Way We Perceive the IVR System, One iPhone at a Time
The voice recognition software system that is most talked about these days is the one recently announced by Apple known as Siri. To be issued with the new iPhone 4S, Siri will employ a system of speech recognition software and natural language processing tools that enable it to engage with the user in an unprecedented way. Users will be able to make calls, send text messages, set calendar reminders, and more with voice commands.
The voice recognition software system that is most talked about these days is the one recently announced by Apple known as Siri. To be issued with the new iPhone 4S, Siri will employ a system of speech recognition software and natural language processing tools that enable it to engage with the user in an unprecedented way. Users will be able to make calls, send text messages, set calendar reminders, and more with voice commands.
Using an IVR System to Attend to Emergency Needs
The dilemma surrounding how to best take advantage of the latest in voice technologies is coming to a head in certain parts of the world, not the least prominent of which is Australia. A recent commentary from an Australian writer, Jason McClintock, for ABC mulled over how far the nation has come in terms of how to effectively communicate emergency needs, and pointed out the fact that "people need real-time, trusted information from the relevant government agencies, and communities need to be able to provide current, local information that can be leveraged by those agencies and emergency services." That is where an IVR system comes in.
The dilemma surrounding how to best take advantage of the latest in voice technologies is coming to a head in certain parts of the world, not the least prominent of which is Australia. A recent commentary from an Australian writer, Jason McClintock, for ABC mulled over how far the nation has come in terms of how to effectively communicate emergency needs, and pointed out the fact that "people need real-time, trusted information from the relevant government agencies, and communities need to be able to provide current, local information that can be leveraged by those agencies and emergency services." That is where an IVR system comes in.
IVR System and VoiceXML: A Match Made in CRM Heaven
Modern-day voiceXML standards have made it possible for developers to create interactive voice response (IVR) systems that eliminate the age-old frustration with computerized call handling, and thus the entire landscape of IVR is changing.
Modern-day voiceXML standards have made it possible for developers to create interactive voice response (IVR) systems that eliminate the age-old frustration with computerized call handling, and thus the entire landscape of IVR is changing.
Improving IVRs through Full Understanding of Integrated Systems
The old expression 'jack of all trades, master of none' has some application in the information technology sector, but at a certain point fails to capture the complexity of being fully versed in a particular technology.
The old expression 'jack of all trades, master of none' has some application in the information technology sector, but at a certain point fails to capture the complexity of being fully versed in a particular technology.
Interact Brings IVR System Technology to ITEXPO
Aside from sponsoring the bustling networking reception at ITEXPO West 2011 last week in Austin, Texas, Interact, Inc. hosted a booth on the exhibit hall floor where the company demonstrated its IVR system and solution offerings.
Aside from sponsoring the bustling networking reception at ITEXPO West 2011 last week in Austin, Texas, Interact, Inc. hosted a booth on the exhibit hall floor where the company demonstrated its IVR system and solution offerings.
How Big Companies Solve IVR Problems Can Help You Solve Yours
Want to hear about the sort of problems really successful businesses have? According to officials of South Africa's ASG Performance Solutions, 1.8 million subscribers making 1.5 million calls a day represents a successful business with a big headache.
Want to hear about the sort of problems really successful businesses have? According to officials of South Africa's ASG Performance Solutions, 1.8 million subscribers making 1.5 million calls a day represents a successful business with a big headache.
Customers Skip the Trip with an IVR System and Voice Biometrics
With the price of gas being sky-high and time being in short supply, who wouldn't love any application that allows them to "skip the trip," especially when it's some place mundane, like the bank.
With the price of gas being sky-high and time being in short supply, who wouldn't love any application that allows them to "skip the trip," especially when it's some place mundane, like the bank.
New Facebook Feature Groups Comments on Page Tags
You may have noticed by now that Facebook, a.k.a. The Company That Can't Sit Still And Knows You're Going To Complain About Whatever They Do Differently, has added a new type of story to its News Feed.
You may have noticed by now that Facebook, a.k.a. The Company That Can't Sit Still And Knows You're Going To Complain About Whatever They Do Differently, has added a new type of story to its News Feed.
Five Concerns When Choosing an IVR System
Many factors are part of the decision-making process when it comes to choosing an IVR system for your business. The IVR system should ultimately save you money, and create better relationships with your customers, and certain IVR systems will help your business accomplish both of these ends. But getting to the point of actually purchasing an IVR system should require consideration of a few points, the most important ones here:
Many factors are part of the decision-making process when it comes to choosing an IVR system for your business. The IVR system should ultimately save you money, and create better relationships with your customers, and certain IVR systems will help your business accomplish both of these ends. But getting to the point of actually purchasing an IVR system should require consideration of a few points, the most important ones here:
IVR Systems Improve Healthcare Marketing Strategies
Interactive voice response (IVR) systems help businesses across all verticals and markets interact with their customers on an intimate and secure level, and the healthcare industry is no different. Hospitals face a unique challenge in this regard as the pressure for them to increase revenue and productivity is constantly combined with the need to attend to critical patients.
Interactive voice response (IVR) systems help businesses across all verticals and markets interact with their customers on an intimate and secure level, and the healthcare industry is no different. Hospitals face a unique challenge in this regard as the pressure for them to increase revenue and productivity is constantly combined with the need to attend to critical patients.
Voice Biometrics and an IVR System Can Prevent Fraud
The benefits of voice recognition software are being increasingly highlighted these days as businesses explore various self-service, interactive voice response (IVR), and speech software solutions to improve their operational processes and overall customer strategies.
The benefits of voice recognition software are being increasingly highlighted these days as businesses explore various self-service, interactive voice response (IVR), and speech software solutions to improve their operational processes and overall customer strategies.
Stay in the Game with an IVR System
The benefits of having an interactive voice response system in your office are well known, but some businesses have yet to be convinced. IVR systems are integral parts of a business' customer relationship management strategies, and as such, every decision maker should be aware of the advantages IVR systems can give where customer communication and retention is concerned.
The benefits of having an interactive voice response system in your office are well known, but some businesses have yet to be convinced. IVR systems are integral parts of a business' customer relationship management strategies, and as such, every decision maker should be aware of the advantages IVR systems can give where customer communication and retention is concerned.
IVR System: Nuance Shortens Call Times for US Airways
Speech and imaging solutions specialist Nuance Communications recently teamed with US Airways to launch the travel industry's first Natural Language Understanding (NLU) Interactive Voice Response (IVR) system.
Speech and imaging solutions specialist Nuance Communications recently teamed with US Airways to launch the travel industry's first Natural Language Understanding (NLU) Interactive Voice Response (IVR) system.
New Voice-Powered Search App Uses IVR System for Directions
In an effort to make it easier for the citizens to find what they are looking for, the speech technology expert Nuance has come up with a new voice-powered search app, called Dragon Go! With the new app, the citizens will no longer need to ask the strangers about the way to the nearest supermarket, bank or cafe; their smartphone will do the job for them.
In an effort to make it easier for the citizens to find what they are looking for, the speech technology expert Nuance has come up with a new voice-powered search app, called Dragon Go! With the new app, the citizens will no longer need to ask the strangers about the way to the nearest supermarket, bank or cafe; their smartphone will do the job for them.
IVR System Implementation Could Help Improve Customer Service for Health Insurance Industry
Health insurance companies are facing an interesting dynamic. While the industry has invested heavily in technology to advance the total customer experience, a study from Accenture shows that no dramatic improvements have been measured.
Health insurance companies are facing an interesting dynamic. While the industry has invested heavily in technology to advance the total customer experience, a study from Accenture shows that no dramatic improvements have been measured.
UC Solution Incorporates IVR System at Low TCO
The buzz throughout the telecommunications space has long been centered on Unified Communications. Interestingly, true Unified Communications (UC) solutions are rarely implemented in small- to medium-sized businesses (SMBs), yet businesses in this sector can benefit the most from such implementations.
The buzz throughout the telecommunications space has long been centered on Unified Communications. Interestingly, true Unified Communications (UC) solutions are rarely implemented in small- to medium-sized businesses (SMBs), yet businesses in this sector can benefit the most from such implementations.
Which Is Better, Speech or Input, for IVR? Maybe Both
A recent white paper titled "Increasing the use of Speech in IVR Applications" produced by Interactive Digital does a good job addressing that topic.
A recent white paper titled "Increasing the use of Speech in IVR Applications" produced by Interactive Digital does a good job addressing that topic.
Selecting the Right IVR System for Your Environment
With the advancements in technology over the last several years, one of the most beneficial is that of voice recognition software and the IVR (Interactive Voice Response) system. These platforms are used by individuals unable to communicate directly with an individual, professionals who need to rely solely on voice, companies implementing voice authentication programs and so many more.
With the advancements in technology over the last several years, one of the most beneficial is that of voice recognition software and the IVR (Interactive Voice Response) system. These platforms are used by individuals unable to communicate directly with an individual, professionals who need to rely solely on voice, companies implementing voice authentication programs and so many more.
Getting an IVR System? Some Things to Think About
You've decided that you need voice recognition software. Great. Got that out of the way. Now comes the fun part: How do you know what features are offered and which ones you'll want or need?
You've decided that you need voice recognition software. Great. Got that out of the way. Now comes the fun part: How do you know what features are offered and which ones you'll want or need?
Boost the Power of the IVR System via Integration with Core Business Applications
The days when interactive voice response (IVR) technology was a one-way transaction are thankfully over, particularly as banks and other financial institutions are concerned. As more and more people are doing their banking online or via a mobile device, the growth of newer, more advanced IVR technologies has been very welcome. And the days of siloed IVR systems acting as little more than a front-end doorstop are coming to a close.
The days when interactive voice response (IVR) technology was a one-way transaction are thankfully over, particularly as banks and other financial institutions are concerned. As more and more people are doing their banking online or via a mobile device, the growth of newer, more advanced IVR technologies has been very welcome. And the days of siloed IVR systems acting as little more than a front-end doorstop are coming to a close.
When Voice Came to the IVR System
While IVR - interactive voice response - has never been anyone's favorite technology, there's a reason it's still around after several decades: the technology's drawbacks are far outweighed by its benefits.
While IVR - interactive voice response - has never been anyone's favorite technology, there's a reason it's still around after several decades: the technology's drawbacks are far outweighed by its benefits.
IVR System: The Answer for Smaller, Greenfield Mobile Operators
A recent white paper titled "Virtualization: The Key to Providing Tier 1 Rating Functionality for Small and Greenfield Mobile Operators," from Interact talks about how "real-time rating, customer care, voucher management, IVR, voice messaging, conferencing, and more can be reliably combined in a single platform."
A recent white paper titled "Virtualization: The Key to Providing Tier 1 Rating Functionality for Small and Greenfield Mobile Operators," from Interact talks about how "real-time rating, customer care, voucher management, IVR, voice messaging, conferencing, and more can be reliably combined in a single platform."
IVR System: Interact's Invigorate Featured on YouTube
Recently Interact posted an informative YouTube video to highlight the fact that their real-time billing and rating platform. It's provided mobile operators worldwide with the ability to rate voice, data and content in real time.
Recently Interact posted an informative YouTube video to highlight the fact that their real-time billing and rating platform. It's provided mobile operators worldwide with the ability to rate voice, data and content in real time.
IVR Systems: Mobile Operators Gain Edge with Joined Account Rating for Multiple Mobile Devices
It has become almost the norm today for consumers to rely on multiple mobile data-usage devices, such as smartphones, tablets and USBs. Having these devices and the "anywhere Internet access" they provide has proven to be so beneficial to users that some claim they don't know how they would exist without them. Still, like anything else, there is a drawback, one that owners of multiple mobile devices are not too shy to complain about: "bill shock" resulting from not managing data usage on the separate devices and the charges that ensue.
It has become almost the norm today for consumers to rely on multiple mobile data-usage devices, such as smartphones, tablets and USBs. Having these devices and the "anywhere Internet access" they provide has proven to be so beneficial to users that some claim they don't know how they would exist without them. Still, like anything else, there is a drawback, one that owners of multiple mobile devices are not too shy to complain about: "bill shock" resulting from not managing data usage on the separate devices and the charges that ensue.
IVR System to Voice Activate the ATM - Humorous Tales in the Making?
Would you perceive a voice activated ATM to be a tool of convenience, or one that puts your money at risk? This may be one question for Russians to ponder as the nation will soon see ATMs equipped with voice-analysis equipment and an IVR system to determine if the individual seeking credit is indeed the person on the account.
Would you perceive a voice activated ATM to be a tool of convenience, or one that puts your money at risk? This may be one question for Russians to ponder as the nation will soon see ATMs equipped with voice-analysis equipment and an IVR system to determine if the individual seeking credit is indeed the person on the account.
IVR for the Rest of 2011: Four Predictions
If you were wondering what might be in store for the IVR industry for the rest of the year, we've got you covered. Bearing in mind that nobody has a crystal ball, of course, at least not one that works the way you'd want one to, there are some educated forecasts, and here are excerpts from Acclaim's predictions:
If you were wondering what might be in store for the IVR industry for the rest of the year, we've got you covered. Bearing in mind that nobody has a crystal ball, of course, at least not one that works the way you'd want one to, there are some educated forecasts, and here are excerpts from Acclaim's predictions:
IVR Systems Help to Collect Precise Business Partner Information
IVR systems have proven to help businesses streamline their sales initiatives and improve customer service operations. The recent research from SAPexperts helps to shed more light on how exactly IVR systems go about serving these vital operational purposes.
IVR systems have proven to help businesses streamline their sales initiatives and improve customer service operations. The recent research from SAPexperts helps to shed more light on how exactly IVR systems go about serving these vital operational purposes.
IVR Systems and Voice Recognition Technology Enhance Online, Phone Security
A recent blog post at EliteTele.com notes that with the advancement of Interactive Voice Response "at such a rate that small companies have grown into huge organizations," the technology can be used worldwide.
A recent blog post at EliteTele.com notes that with the advancement of Interactive Voice Response "at such a rate that small companies have grown into huge organizations," the technology can be used worldwide.
IVR System: Interact's Joined Accounts Solution Improves Overall Customer Satisfaction
Being able to quickly deploy and manage innovative telecom services is an imperative feature for any business to uphold in order to remain ahead of its industry, especially in the rapidly developing IVR arena. Interact, a leading provider of IVR systems and voice technology, offers a solution called Joined Accounts for the management of voice and data services in an innovative and customizable way.
Being able to quickly deploy and manage innovative telecom services is an imperative feature for any business to uphold in order to remain ahead of its industry, especially in the rapidly developing IVR arena. Interact, a leading provider of IVR systems and voice technology, offers a solution called Joined Accounts for the management of voice and data services in an innovative and customizable way.
The Evolution of the IVR System
For anyone in their mid-30s or older, you likely remember the first explosion of IVR technologies in the early 80s. Personal computers introduced a whole new way of doing business and large corporations could allow a computer to answer the phone instead of that annoying live operator. Things have changed considerably since that time. We can still be greeted by an IVR system, but instead of offering us one function - to connect to a line; the systems in use today can take us on a whole new journey.
For anyone in their mid-30s or older, you likely remember the first explosion of IVR technologies in the early 80s. Personal computers introduced a whole new way of doing business and large corporations could allow a computer to answer the phone instead of that annoying live operator. Things have changed considerably since that time. We can still be greeted by an IVR system, but instead of offering us one function - to connect to a line; the systems in use today can take us on a whole new journey.
Voice Biometrics: A Better Way to ID Over the Phone?
Voice biometrics are now being used in real life, not science fiction, for a range of applications, not the least of which is customer service.
Voice biometrics are now being used in real life, not science fiction, for a range of applications, not the least of which is customer service.
IVR System: Nuance Garners a Week of Wall-to-Wall News Coverage
This has been a full week awash in news of Nuance Communications Inc., a powerhouse supplier of imaging technology and speech recognition technology for phones and other devices. Making much of the news swirling around Nuance even more high profile is that a good portion of it also concerns Apple, an even bigger powerhouse that designs, manufactures and markets a range of PCs, mobile communication and media devices, among other things, and whose vast product and service line includes iPhone, iPad, iPod and the iOS operating system.
This has been a full week awash in news of Nuance Communications Inc., a powerhouse supplier of imaging technology and speech recognition technology for phones and other devices. Making much of the news swirling around Nuance even more high profile is that a good portion of it also concerns Apple, an even bigger powerhouse that designs, manufactures and markets a range of PCs, mobile communication and media devices, among other things, and whose vast product and service line includes iPhone, iPad, iPod and the iOS operating system.
IVR Systems Present Revenue Generating Opportunities
Companies considering an Interactive Voice Response (IVR) system may be solely focused on what that system can do for the self-service channel. And, while this technology can streamline costs in this area, it is only one way to drive value with IVR. When applied correctly, IVR systems can also help to create revenue-generating applications.
Companies considering an Interactive Voice Response (IVR) system may be solely focused on what that system can do for the self-service channel. And, while this technology can streamline costs in this area, it is only one way to drive value with IVR. When applied correctly, IVR systems can also help to create revenue-generating applications.
IVR Allows Domino's Customers Pay over the Phone
Domino's Pizza, one of the largest and most expansive pizza-serving restaurant and delivery chains, has incorporated IVR technology into its payment devices for delivery workers so customers can now pay over the phone. In a trial period, Domino's will allow its customers in India to pay for pizzas over the phone with technology powered by PayMate.
Domino's Pizza, one of the largest and most expansive pizza-serving restaurant and delivery chains, has incorporated IVR technology into its payment devices for delivery workers so customers can now pay over the phone. In a trial period, Domino's will allow its customers in India to pay for pizzas over the phone with technology powered by PayMate.
IVR Systems: The Importance of Performance
The proper Interactive Voice Response system can make or break your customer relationship strategy. Too often are companies bogged down by ill-working IVR systems that just don't fit their needs. Many businesses often need customizable IVR systems that will perform with reliability, and with 24/7 support behind them. Fortunately, those tools are exactly what Interact, Inc. offers.
The proper Interactive Voice Response system can make or break your customer relationship strategy. Too often are companies bogged down by ill-working IVR systems that just don't fit their needs. Many businesses often need customizable IVR systems that will perform with reliability, and with 24/7 support behind them. Fortunately, those tools are exactly what Interact, Inc. offers.
What is an IVR System?
Any technology that simplifies interactions between businesses and callers using voice recognition software is an IVR system. Standing for Interactive Voice Response, IVR includes speech analytics, voice prompts, and automated tone recognition.
Any technology that simplifies interactions between businesses and callers using voice recognition software is an IVR system. Standing for Interactive Voice Response, IVR includes speech analytics, voice prompts, and automated tone recognition.
Customizable IVR Systems Increase Business Productivity
Interactive Voice Response systems can help businesses improve operations in a number of ways, including streamlining customer interactions and increasing business productivity by automating certain tasks. But one of the key factors in finding an IVR system that works for a specific business is the customizable nature of the solution.
Interactive Voice Response systems can help businesses improve operations in a number of ways, including streamlining customer interactions and increasing business productivity by automating certain tasks. But one of the key factors in finding an IVR system that works for a specific business is the customizable nature of the solution.
IVR Systems Combined with Location-Based Services Creates Revenue Opportunities
Interactive Voice Response (IVR) - even if a consumer isn't familiar with the term, they have likely interacted with an IVR system. Companies and consumers alike rely on such systems to drive self-service channels. Companies benefit from low-cost customer support and consumers benefit from the quick resolution enjoyed with self-service.
Interactive Voice Response (IVR) - even if a consumer isn't familiar with the term, they have likely interacted with an IVR system. Companies and consumers alike rely on such systems to drive self-service channels. Companies benefit from low-cost customer support and consumers benefit from the quick resolution enjoyed with self-service.
IVR System: Interact Launches SPOT SIP Engine
As a leader in the Interactive Voice Response system industry, Interact, Inc. has unveiled its latest, fully compliant VoIP IVR software utilizing SIP Call Control for all audio management: the SPOT SIP Engine. Incorporating VoiceXML and Call Control XML (CCXML) Interpreters, the software includes host media processing (HMP) for a high-performing, robust platform.
As a leader in the Interactive Voice Response system industry, Interact, Inc. has unveiled its latest, fully compliant VoIP IVR software utilizing SIP Call Control for all audio management: the SPOT SIP Engine. Incorporating VoiceXML and Call Control XML (CCXML) Interpreters, the software includes host media processing (HMP) for a high-performing, robust platform.
Interact Launches IVR System Channel on TMCnet
(Norwalk, CT - [April 1, 2011]) Technology Marketing Corporation(TMC (News - Alert)) today announced that the IVR System channel, sponsored by Interact, has been launched as the newest addition to the TMCnet channel program.
(Norwalk, CT - [April 1, 2011]) Technology Marketing Corporation(TMC (News - Alert)) today announced that the IVR System channel, sponsored by Interact, has been launched as the newest addition to the TMCnet channel program.
Interact Shares Insight on The Power of an IVR System: Video Interview
Interactive voice response (IVR) is a valuable platform for any organization wishing to automate certain elements of the customer service initiative. At the same time, this technology platform provides an opportunity for the organization to customize messages for customers, send information specific to a particular campaign and so much more.
Interactive voice response (IVR) is a valuable platform for any organization wishing to automate certain elements of the customer service initiative. At the same time, this technology platform provides an opportunity for the organization to customize messages for customers, send information specific to a particular campaign and so much more.
IVR Systems Integrate with Location Based Services to Improve Customer Experience
Any automated system that a company uses is a reflection of their brand and the message they hope to communicate to the current and prospective customer base. This recent white paper focused on the virtues of a robust IVR system and what it can do for the company.
Any automated system that a company uses is a reflection of their brand and the message they hope to communicate to the current and prospective customer base. This recent white paper focused on the virtues of a robust IVR system and what it can do for the company.
Seven Steps to IVR System Nirvana
After years of getting a bad rap, becoming popular fodder for countless blogs and customer rants, can it be that interactive voice response (IVR) is now a technology you should dismiss out of hand as something to which you would never subject your all-important customers?
After years of getting a bad rap, becoming popular fodder for countless blogs and customer rants, can it be that interactive voice response (IVR) is now a technology you should dismiss out of hand as something to which you would never subject your all-important customers?
Controlling the IVR Dialog
Companies in different industries use IVR to make their businesses more efficient and to improve customer service by enabling callers to access information over the phone 24 hours a day.
Companies in different industries use IVR to make their businesses more efficient and to improve customer service by enabling callers to access information over the phone 24 hours a day.
The Listen Interactive Voice Response Provides a Powerful Conferencing Platform
To be better able to serve your customer base, you have to have the ability to truly Listen. This is the concept behind the interactive voice response solution, Listen, from Interact. Taking the concept of listening to the customer a step further, this solution enables organizations like yours to deliver instantaneous responses and share information to better meet customer needs. At the same time, it also offers conferencing capabilities so you can easily bridge the gaps between key players.
To be better able to serve your customer base, you have to have the ability to truly Listen. This is the concept behind the interactive voice response solution, Listen, from Interact. Taking the concept of listening to the customer a step further, this solution enables organizations like yours to deliver instantaneous responses and share information to better meet customer needs. At the same time, it also offers conferencing capabilities so you can easily bridge the gaps between key players.
Three Key Criteria for Smaller Travel Agency IVR and VMS
Big travel portals, big travel companies, they have call centers which operate 24 hours a day, taking care of everything from handling inquiries to ticket booking to hotel reservations. Small and medium travel agent operations might have a good web presence, but they simply can't afford to have a call center operating 24 hours a day.
Big travel portals, big travel companies, they have call centers which operate 24 hours a day, taking care of everything from handling inquiries to ticket booking to hotel reservations. Small and medium travel agent operations might have a good web presence, but they simply can't afford to have a call center operating 24 hours a day.
How Does Speech Detection Work?
Interactive voice response systems can be built and programmed to fulfill a multitude of functionalities. They can be programmed to integrate with a PBX system, enabling them to perform call routing and auto-attendant functions whereby they process and parse incoming calls and transfer them to the correct destination. Additionally, companies frequently utilize IVR systems to place outbound calls to clients and consumers.
Interactive voice response systems can be built and programmed to fulfill a multitude of functionalities. They can be programmed to integrate with a PBX system, enabling them to perform call routing and auto-attendant functions whereby they process and parse incoming calls and transfer them to the correct destination. Additionally, companies frequently utilize IVR systems to place outbound calls to clients and consumers.
Cut Government Costs Using Interact's Interactive Voice Response Apps
While enterprises often require efficient solutions to streamline communications with its employees and customers, government entities too have a great need to effectively interact with the people it serves while remaining conscious of a budget-particularly in a down economy when money is short. Government can drastically reduce human resource costs by implementing interactive voice response (IVR) applications, and companies like Interact offer several features to increase efficiency in multiple areas of communication.
While enterprises often require efficient solutions to streamline communications with its employees and customers, government entities too have a great need to effectively interact with the people it serves while remaining conscious of a budget-particularly in a down economy when money is short. Government can drastically reduce human resource costs by implementing interactive voice response (IVR) applications, and companies like Interact offer several features to increase efficiency in multiple areas of communication.
Six Reasons to Get an IVR
Today, organizations use IVR systems in call centers all over the world to provide automated service to their customers every day (sometimes thousands of customers a day).
Today, organizations use IVR systems in call centers all over the world to provide automated service to their customers every day (sometimes thousands of customers a day).
Using Text Messages in IVR Systems
While text messaging is a staple with the under-30 crowd and the main form of communication for the under-20 crowd, it's still a relatively untapped tool for IVR system use.
While text messaging is a staple with the under-30 crowd and the main form of communication for the under-20 crowd, it's still a relatively untapped tool for IVR system use.
Interact Sales Manager Shares Insight on Current Interactive Voice Response Initiatives
Interactive voice response is an important tool for companies in a wide range of industries. This technology can streamline customer service, enable self-service channels and can even personalize messages for key customers. Interact, Inc., is a company playing a key role in interactive voice response. In a recent interview with TMCnet's Patrick Barnard, Doug Page, manager of Global Sales for Interact, shared some insight into current company offerings and what has been changing in the interactive voice response space in the past few years. Their conversation was captured in this video.
Interactive voice response is an important tool for companies in a wide range of industries. This technology can streamline customer service, enable self-service channels and can even personalize messages for key customers. Interact, Inc., is a company playing a key role in interactive voice response. In a recent interview with TMCnet's Patrick Barnard, Doug Page, manager of Global Sales for Interact, shared some insight into current company offerings and what has been changing in the interactive voice response space in the past few years. Their conversation was captured in this video.
Outbound IVR for Healthcare Providers
As IVR technology continues to advance and spread into new industries, its uses continue to diversify. Even within the healthcare industry, which has used IVR systems for some time, providers are finding new ways to incorporate IVR into their business.
As IVR technology continues to advance and spread into new industries, its uses continue to diversify. Even within the healthcare industry, which has used IVR systems for some time, providers are finding new ways to incorporate IVR into their business.
Visit the Louvre Via an IVR System
Over 8.5 million people visit the Louvre in Paris every year. Many of those take the self-guided tours. What if an IVR system could handle those tours?
Over 8.5 million people visit the Louvre in Paris every year. Many of those take the self-guided tours. What if an IVR system could handle those tours?
Payment Processing via IVR
IVR systems are beginning to play a bigger role in payment processing as people increasingly turn to the phone and Internet for their financial transactions. More and more organizations such as credit card and utility companies are working to oblige their customers.
IVR systems are beginning to play a bigger role in payment processing as people increasingly turn to the phone and Internet for their financial transactions. More and more organizations such as credit card and utility companies are working to oblige their customers.
VoiceXML Versus RAD Tools for IVR
Nearly every modern IVR system has VoiceXML behind it. It's the HTML of web-based voice software-the open-standard markup language. When it came out, it shifted the IVR market away from proprietary applications.
Nearly every modern IVR system has VoiceXML behind it. It's the HTML of web-based voice software-the open-standard markup language. When it came out, it shifted the IVR market away from proprietary applications.
Developing IVR Software with Rapid Application Development (RAD) Tools
RAD tools are the IKEA futons of the software world. Rather than starting from scratch with timber and carpentry tools, users get pre-cut and finished pieces, hardware and instructions-all they need is a screwdriver. Or, in this case, a computer.
RAD tools are the IKEA futons of the software world. Rather than starting from scratch with timber and carpentry tools, users get pre-cut and finished pieces, hardware and instructions-all they need is a screwdriver. Or, in this case, a computer.
How Plum Voice's IVR Systems Use VoiceXML
VoiceXML is a web-based programming language through which programmers can build voice applications that utilize speech recognition and text-to-speech to create work flows that interactive with a caller through an automated dialog. VoiceXML is similar to HTML and managed by Editors at the W3C making it an open-standard programming language.
VoiceXML is a web-based programming language through which programmers can build voice applications that utilize speech recognition and text-to-speech to create work flows that interactive with a caller through an automated dialog. VoiceXML is similar to HTML and managed by Editors at the W3C making it an open-standard programming language.
411 Call Costs Cut in Half with new App from 411 ReDirect
A recently released 411 ReDirect application cuts Mobile Directory Assistance services in half, making it easier for enterprise telecom managers to control their 411Direct Assistance costs from their mobile phone users. 411 ReDirect cuts the current cost by 50 percent while offering four levels of Directory Assistance service to various corporate mobile customers.
A recently released 411 ReDirect application cuts Mobile Directory Assistance services in half, making it easier for enterprise telecom managers to control their 411Direct Assistance costs from their mobile phone users. 411 ReDirect cuts the current cost by 50 percent while offering four levels of Directory Assistance service to various corporate mobile customers.
Five Options to Consider When Choosing IVR Systems
Choosing a proper IVR system for your business can be a daunting task, especially while there are so many offerings and solutions out in the marketplace. To make the process more simple and less time consuming, Plum Voice offers these five points to consider when making the leap for a new IVR system.
Choosing a proper IVR system for your business can be a daunting task, especially while there are so many offerings and solutions out in the marketplace. To make the process more simple and less time consuming, Plum Voice offers these five points to consider when making the leap for a new IVR system.
Plum Voice's IVR Systems Recognized for 2010 Product of the Year
Plum Voice's QuickFuse product has received TMC's Customer Interaction Solutions magazine's award for Product of the Year, as announced earlier today.
Plum Voice's QuickFuse product has received TMC's Customer Interaction Solutions magazine's award for Product of the Year, as announced earlier today.
New IVR System Features Add Value to Insure Communication
Radar Medical Systems, LLC, a provider of CTRM software to the medical community, has released two new features that greatly enhance its Insure Communication platform.
Radar Medical Systems, LLC, a provider of CTRM software to the medical community, has released two new features that greatly enhance its Insure Communication platform.
IVR Systems Provider Plum Looks Forward to 2011
In 2010 Plum released a number of products and tools that simplified the creation of voice applications for both business users and developers alike. Keeping with the sprit of making IVR more accessible and cost effective, Plum will announce several meaningful product launches and additional features in 2011. Many of these new products are designed to simplify voice application development, messaging, and data collection for various vertical markets including insurance, healthcare, education, telecommunications, technology and the finical services industry. Below are some of next year's forthcoming product enhancements.
In 2010 Plum released a number of products and tools that simplified the creation of voice applications for both business users and developers alike. Keeping with the sprit of making IVR more accessible and cost effective, Plum will announce several meaningful product launches and additional features in 2011. Many of these new products are designed to simplify voice application development, messaging, and data collection for various vertical markets including insurance, healthcare, education, telecommunications, technology and the finical services industry. Below are some of next year's forthcoming product enhancements.
Plum Voice Recaps 2010's Accomplishments
It was a busy year for Plum Voice, provider of IVR systems and solutions to a global array of customers. The company rolled out several new offerings and increased service to many existing customers.
It was a busy year for Plum Voice, provider of IVR systems and solutions to a global array of customers. The company rolled out several new offerings and increased service to many existing customers.
Plum's IVR Systems Benefit Healthcare Companies
Healthcare operations can benefit extraordinarily from high-performance IVR systems. IVR systems help to streamline operational processes, and so make it easier for healthcare managers to control customer data. Offering easy-to-use database access, IVR systems boost productivity and make complex processes simple.
Healthcare operations can benefit extraordinarily from high-performance IVR systems. IVR systems help to streamline operational processes, and so make it easier for healthcare managers to control customer data. Offering easy-to-use database access, IVR systems boost productivity and make complex processes simple.
How IVR Systems Benefit Consumers and Enterprises Alike
In recent years, VoIP service providers have come out with cheap feature-rich phone services that have become increasingly popular with businesses and consumers alike. Using Internet protocols instead of the public switched telephony network to transmit phone calls has become almost the norm these days, and a lot of companies are using customers' existing broadband service to carry phone calls now.
In recent years, VoIP service providers have come out with cheap feature-rich phone services that have become increasingly popular with businesses and consumers alike. Using Internet protocols instead of the public switched telephony network to transmit phone calls has become almost the norm these days, and a lot of companies are using customers' existing broadband service to carry phone calls now.
IVR Systems from Plum Voice to Expand Globally
Creating just one platform to support local numbers in more than 65 countries, Plum Voice has effectively added 50 nations to its roster of voice application locations.
Creating just one platform to support local numbers in more than 65 countries, Plum Voice has effectively added 50 nations to its roster of voice application locations.
Better Designed IVR Systems and Applications Keep Customers Satisfied
Employing an IVR system will provide your organization with an efficient and cost-effective solution to automatically answer your customer's common inquiries. Listening to the voice of the customer, Plum employs an entire IVR user interface team, which develops its core platform and developer tools.
Employing an IVR system will provide your organization with an efficient and cost-effective solution to automatically answer your customer's common inquiries. Listening to the voice of the customer, Plum employs an entire IVR user interface team, which develops its core platform and developer tools.
IVR Systems May Have Seen Better Days
Interactive Voice Response (IVR) technology has contributed much benefit to the companies that deploy it and the customers that use it. The interesting thing is that IVR has had its peaks and valleys, just like every other technology. As captured in the Destination CRM piece, to understand the need for IVR systems today, let's take a look at where we have been.
Interactive Voice Response (IVR) technology has contributed much benefit to the companies that deploy it and the customers that use it. The interesting thing is that IVR has had its peaks and valleys, just like every other technology. As captured in the Destination CRM piece, to understand the need for IVR systems today, let's take a look at where we have been.
How Plum Voice IVR Systems Guarantee Uptime
Built to handle high call volumes, and deal quickly and resolutely with disaster recovery, Plum Voice's IVR systems possess an innovative way of ensuring redundancy. Typical IVR servers have a 1 in 10 chance of failing in the first year of deployment without redundancy systems.
Built to handle high call volumes, and deal quickly and resolutely with disaster recovery, Plum Voice's IVR systems possess an innovative way of ensuring redundancy. Typical IVR servers have a 1 in 10 chance of failing in the first year of deployment without redundancy systems.
IVR Systems Allow Spectators to Monitor Runners' Medical Status
At the 2010 ING New York City Marathon, onlookers will be able to monitor the medical status of any runner using an IVR application developed by Plum Voice and New York Road Runners. By requesting information about an athlete's status on the course by calling an 800 number and identifying the runner by bib number or name, spectators can have access to the medical status of the runner regardless of where he or she is in the race.
At the 2010 ING New York City Marathon, onlookers will be able to monitor the medical status of any runner using an IVR application developed by Plum Voice and New York Road Runners. By requesting information about an athlete's status on the course by calling an 800 number and identifying the runner by bib number or name, spectators can have access to the medical status of the runner regardless of where he or she is in the race.
Message Technologies New Website Showcases Customer Case Studies in the IVR Industry
Message Technologies, a provider of standards-based IVR hosting services and solutions, announced its new, re-designed website at www.messagetech.com that now showcases how select MTI customers have deployed hosted IVR across an extensive range of vertical markets to streamline and outsource their business processes.
Message Technologies, a provider of standards-based IVR hosting services and solutions, announced its new, re-designed website at www.messagetech.com that now showcases how select MTI customers have deployed hosted IVR across an extensive range of vertical markets to streamline and outsource their business processes.
IVR Options Offered by EliteTelecom
IVR, as we all know by now, is short for Interactive Voice Response, the wonderful technology that automates a company's phone calls. You know, the "Press 1 for Accounts..." deal. As officials of EliteTelecomsaid, "it's therefore not surprising that there is an increasing amount of organizations turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls."
IVR, as we all know by now, is short for Interactive Voice Response, the wonderful technology that automates a company's phone calls. You know, the "Press 1 for Accounts..." deal. As officials of EliteTelecomsaid, "it's therefore not surprising that there is an increasing amount of organizations turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls."
Plum: The Trusted Source in Hosted IVR Systems
Deploying Interactive Voice Response (IVR) systems for organizations with a global focus can be a challenging task, unless you are able to partner with a proven provider. By outsourcing VoiceXML IVR and associated telephony management to a trusted partner, you can access to best-in-class technology that will perform 24/7/365.
Deploying Interactive Voice Response (IVR) systems for organizations with a global focus can be a challenging task, unless you are able to partner with a proven provider. By outsourcing VoiceXML IVR and associated telephony management to a trusted partner, you can access to best-in-class technology that will perform 24/7/365.
Elite Telecom Named Among Top UK Tech Firms for IVR Systems
Elite Telecom has been named among the fastest growing technology companies in the U.K. for the third time.
Elite Telecom has been named among the fastest growing technology companies in the U.K. for the third time.
Plum Voice Adds to Operations Team; Opens New Boston Office
Single source IVR and communications technology provider, Plum Voice, has announced the expansion of its operations team. With this expansion, the company has also relocated to a larger office facility within Boston's Copley Square."Plum has seen record growth this year both in terms of new customer acquisitions and revenue," said Andy Kuan, Plum Voice CEO, in a statement.
Single source IVR and communications technology provider, Plum Voice, has announced the expansion of its operations team. With this expansion, the company has also relocated to a larger office facility within Boston's Copley Square."Plum has seen record growth this year both in terms of new customer acquisitions and revenue," said Andy Kuan, Plum Voice CEO, in a statement.
IVR Systems Need Reliable Service Level Agreements Now More than Ever
Now, more than ever, companies must recognize the importance of establishing service level agreements with their IVR providers for a number of reasons. Most importantly, businesses often build critical processes around IVR Systems and services. They require them to effectively communicate critical information to their customers, partners and employees. To ensure the fluid and error-free uptime of these systems, a service level agreement must be in place.
Now, more than ever, companies must recognize the importance of establishing service level agreements with their IVR providers for a number of reasons. Most importantly, businesses often build critical processes around IVR Systems and services. They require them to effectively communicate critical information to their customers, partners and employees. To ensure the fluid and error-free uptime of these systems, a service level agreement must be in place.
IVR Systems: The Differences between Hosted and Onsite
As a leading provider of IVR Systems, Plum Voice offers both onsite and hosted IVR solutions. There are benefits to both systems, but it is important to make the distinction so that businesses can properly choose which system is more appropriate for their needs.
As a leading provider of IVR Systems, Plum Voice offers both onsite and hosted IVR solutions. There are benefits to both systems, but it is important to make the distinction so that businesses can properly choose which system is more appropriate for their needs.
The Five Most Important Attributes of an IVR System
IVR systems have developed over the last several years to combine telephony and computer technologies for improved functionality. In the most basic sense, IVR systems automate telephone calls simplifying the call process for businesses. Through enterprise data integration, IVR systems allow caller information to be stored, processed, and analyzed accurately in real-time. In a cost-effective, time-efficient way, IVR improves customer relationship management by enabling the call center agent to gain access to the customer's history with the company.
IVR systems have developed over the last several years to combine telephony and computer technologies for improved functionality. In the most basic sense, IVR systems automate telephone calls simplifying the call process for businesses. Through enterprise data integration, IVR systems allow caller information to be stored, processed, and analyzed accurately in real-time. In a cost-effective, time-efficient way, IVR improves customer relationship management by enabling the call center agent to gain access to the customer's history with the company.
Plum Survey Builder Popular among Businesses that Value Actionable Feedback
Plum Voice, a single-source provider of IVR solutions, has claimed that the company's Plum Survey Builder, a multimodal survey platform to collect customer feedback, public options, and market intelligence through the creation of IVR and Web-based surveys, is becoming popular among enterprises and businesses that need to collect valuable feedback.
Plum Voice, a single-source provider of IVR solutions, has claimed that the company's Plum Survey Builder, a multimodal survey platform to collect customer feedback, public options, and market intelligence through the creation of IVR and Web-based surveys, is becoming popular among enterprises and businesses that need to collect valuable feedback.
Plum Voice Lowers the Cost of Managing IVR Systems
Plum Voice, a provider of custom IVR solutions and services, has announced that it can lower the cost of managing IVR systems by supplying enterprises with centralized or decentralized IVR solutions.
Plum Voice, a provider of custom IVR solutions and services, has announced that it can lower the cost of managing IVR systems by supplying enterprises with centralized or decentralized IVR solutions.
Everything You Needed to Know About Plum Voices's IVR System
Earlier this year TMC's Susan J. Campbell reported that "Single-source IVR system provider Plum Voice has announced the immediate availability of its new automated transcription feature with the ability to transcribe open ended caller responses in near real-time. This new feature is available with all Plum Voice products, including the Plum IVR Hosting suite, IVR Survey platform and onsite IVR system deployments."
Earlier this year TMC's Susan J. Campbell reported that "Single-source IVR system provider Plum Voice has announced the immediate availability of its new automated transcription feature with the ability to transcribe open ended caller responses in near real-time. This new feature is available with all Plum Voice products, including the Plum IVR Hosting suite, IVR Survey platform and onsite IVR system deployments."
Plum's IVR Systems Offer Out-of-Box support of VoiceXML Scripts
Single-source provider of automated telephony solutions Plum Voice said that its turnkeys VoiceXML IVR Systems provide complete solutions for out-of-the-box support of VoiceXML scripts and pre-built applications.
Single-source provider of automated telephony solutions Plum Voice said that its turnkeys VoiceXML IVR Systems provide complete solutions for out-of-the-box support of VoiceXML scripts and pre-built applications.
PlumVoice Sees Increase in IVR System Purchase
PlumVoice, a single-source provider of IVR systems, has claimed that the company, since the beginning of the year has seen an increase in IVR system purchases in a number of industries, including healthcare and financial services.
PlumVoice, a single-source provider of IVR systems, has claimed that the company, since the beginning of the year has seen an increase in IVR system purchases in a number of industries, including healthcare and financial services.
Plum Voice: 10,000 Voice Apps Crafted on QuickFuse First Month Alone
Plum Voice, a specialist in automated telephony solutions that make use of IVR systems, has revealed that over 10,000 business users and developers have crafted voice applications on its QuickFuse cloud-telephony platform just thirty days after the platform was commercially released.
Plum Voice, a specialist in automated telephony solutions that make use of IVR systems, has revealed that over 10,000 business users and developers have crafted voice applications on its QuickFuse cloud-telephony platform just thirty days after the platform was commercially released.
Latin America Contact Center Applications Market Can be Further Tapped
The Latin American contact center applications market has not attained saturation point, but the market stage and degree of competition vary across countries.
The Latin American contact center applications market has not attained saturation point, but the market stage and degree of competition vary across countries.
PlumVoice's Developer Site Sees 250 Percent Increase in its Enrollment
There has been 250 percent increase in the enrollment for access to Plum Voice's developer site over the last three months, according to Plum's officials.
There has been 250 percent increase in the enrollment for access to Plum Voice's developer site over the last three months, according to Plum's officials.
IVR Systems Prove Useful for More Than Just Phone Calls
Let's be honest: The general public does not think about the function of IVR systems that much, let alone realizes that IVR systems play a part in everyday life. While exploring the varying uses for IVR, TMC reached out to Plum Voice, a company that offers top-of-the-line IVR systems. Lisa Marquez, a representative of Plum Voice, filled us in on some little-thought-of uses for IVR:
Let's be honest: The general public does not think about the function of IVR systems that much, let alone realizes that IVR systems play a part in everyday life. While exploring the varying uses for IVR, TMC reached out to Plum Voice, a company that offers top-of-the-line IVR systems. Lisa Marquez, a representative of Plum Voice, filled us in on some little-thought-of uses for IVR:
Growing Use of IVR Systems by Small, Medium, and Large Companies
Today, IVR systems are increasingly being used by small, medium and large companies to re-direct calls to relevant customer service agents, according to "Interactive Voice Response Systems: An International Market Report."
Today, IVR systems are increasingly being used by small, medium and large companies to re-direct calls to relevant customer service agents, according to "Interactive Voice Response Systems: An International Market Report."
Plum Voice's IVR Technology Offerings
An interview with Plum Voice reveals how the company has developed premium offerings for business in the IVR industry.
An interview with Plum Voice reveals how the company has developed premium offerings for business in the IVR industry.
Plum Voice Announces Immediate Availability of QuickFuse
Plum Voice, a single-source provider of automated telephony solutions, has announced immediate availability of QuickFuse, an intuitive cloud telephony service to create smarter voice applications.
Plum Voice, a single-source provider of automated telephony solutions, has announced immediate availability of QuickFuse, an intuitive cloud telephony service to create smarter voice applications.
Updating IVR to Optimize Business Success: An Interview with Plum's President Matt Ervin
A Q&A session with PlumVoice's Matt Ervin about IVR Systems.
A Q&A session with PlumVoice's Matt Ervin about IVR Systems.
Plum Voice Offers New Pollster Version of Plum Survey Platform
. Plum Voice, a single-source provider of automated telephony solutions, announced the availability of its pollster version of Plum Survey Version 1.6, the first tool that allows users in the political and research-oriented polling industry to create one survey and deploy it over both the Internet and telephone in minutes via interactive voice response.
. Plum Voice, a single-source provider of automated telephony solutions, announced the availability of its pollster version of Plum Survey Version 1.6, the first tool that allows users in the political and research-oriented polling industry to create one survey and deploy it over both the Internet and telephone in minutes via interactive voice response.
When to Deploy an IVR System Onsite
By using IVR hosting, businesses can rid themselves of the headaches involved in managing Telco relationships and setting up telephony servers.
By using IVR hosting, businesses can rid themselves of the headaches involved in managing Telco relationships and setting up telephony servers.
Seeing the Value in an IVR System: Report
Recently-published research from Ovum, "Enterprise IVR beyond customer service," is now available at Fast Market Research.
Recently-published research from Ovum, "Enterprise IVR beyond customer service," is now available at Fast Market Research.
Plum Voice Adds Automated Transcription Feature to IVR System
Single-source IVR system provider Plum Voice has announced the immediate availability of its new automated transcription feature with the ability to transcribe open ended caller responses in near real-time.
Single-source IVR system provider Plum Voice has announced the immediate availability of its new automated transcription feature with the ability to transcribe open ended caller responses in near real-time.
Florida Health Officials Use Voice Recognition Technology and IVR System to Enhance Patient Care
For those companies that have used voice recognition software with the accompanying IVR system, the benefits are obvious. And apparently the adoption of voice recognition is spanning to more industries than just the traditional call center operations.
For those companies that have used voice recognition software with the accompanying IVR system, the benefits are obvious. And apparently the adoption of voice recognition is spanning to more industries than just the traditional call center operations.
Using an IVR System Delivers Benefits in Any Business
Deploying an IVR system allows a company to use technology commonly found in the contact center or the large organization, which allows customers to move through a menu to find the right department and deliver significant value in terms of productivity and efficiency to companies throughout the global marketplace.
Deploying an IVR system allows a company to use technology commonly found in the contact center or the large organization, which allows customers to move through a menu to find the right department and deliver significant value in terms of productivity and efficiency to companies throughout the global marketplace.
CRM Week in Review: Five9 Upgrades Leads360 Platform, Plum Voice Selected by Web Service Co., Billing Provider Intros Product
Welcome to the week in review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
Welcome to the week in review for the customer relationship management, or "CRM," industry. Below are some of the top stories that came across the TMCnet news wires this week.
Remembered Voices Selects Plum Voice as its IVR System Partner
Remembered Voices, a unified phone and Web service for the creation and management of voice recordings, has selected IVR system provider Plum Voice as its IVR partner.
Remembered Voices, a unified phone and Web service for the creation and management of voice recordings, has selected IVR system provider Plum Voice as its IVR partner.
VASCO Intros Mobile Authentication for IVR Systems & Financial Transactions
VASCO Data Security Inc., a software security company supplying authentication products announced, that it will showcase its DIGIPASS for Mobile authentication solution at MEFTEC at the Bahrain International Exhibition Centre.
VASCO Data Security Inc., a software security company supplying authentication products announced, that it will showcase its DIGIPASS for Mobile authentication solution at MEFTEC at the Bahrain International Exhibition Centre.
Plum Voice Intros Plum IVR System and VoiceXML Support Forum
The ability to access sample application code and receive tips on building IVR applications is certainly a value added service and IVR system provider Plum Voice has recognized the benefit such an approach can deliver to clients.
The ability to access sample application code and receive tips on building IVR applications is certainly a value added service and IVR system provider Plum Voice has recognized the benefit such an approach can deliver to clients.
International IVR System Trends Subject of Companies and Markets Report
Today, interactive voice response, or "IVR," systems are used by small, medium and large companies to re-direct calls to relevant customer service agents. A recent report looks at this burgeoning IVR system industry, and predicts where growth is most likely to take place.
Today, interactive voice response, or "IVR," systems are used by small, medium and large companies to re-direct calls to relevant customer service agents. A recent report looks at this burgeoning IVR system industry, and predicts where growth is most likely to take place.
Plum Voice Upgrades IVR System, Improves Outbound IVR Call Queue for Users
For any company looking to have continued business success, making significant improvements to its systems allows its product portfolio to stay fresh and, ultimately, on top of the curve, ensuring customer retention.
For any company looking to have continued business success, making significant improvements to its systems allows its product portfolio to stay fresh and, ultimately, on top of the curve, ensuring customer retention.
Voxalead Picks Up High Profile Customers with IVR System
IDG News Service reported that French search specialist Exalead thinks it's cracked one of the big challenges of search, making video searchable, and has landed a high-profile customer to prove it: the Web site of France's President.
IDG News Service reported that French search specialist Exalead thinks it's cracked one of the big challenges of search, making video searchable, and has landed a high-profile customer to prove it: the Web site of France's President.
Getfugu Picks Nuance to Expand Voice Recognition, IVR System Interface
Getfugu, Inc., a developer of next generation mobile search tool, has extended its relationship with Nuance Communications, Inc., a multinational computer software technology corporation, headquartered in Burlington and a provider of speech and imaging solutions, in efforts to improve its voice recognition, or IVR system.
Getfugu, Inc., a developer of next generation mobile search tool, has extended its relationship with Nuance Communications, Inc., a multinational computer software technology corporation, headquartered in Burlington and a provider of speech and imaging solutions, in efforts to improve its voice recognition, or IVR system.
IVR Systems Becoming More Mainstream
The next time you see a doctor on her iPhone it could be that she's conducting research on your problem. So don't interrupt her.
The next time you see a doctor on her iPhone it could be that she's conducting research on your problem. So don't interrupt her.
Plum Voice to Supply an IVR System to Tyler Technologies
Plum Voice, a single-source provider of IVR systems, has partnered with Tyler Technologies to expand its IVR system within Tyler's portfolio.
Plum Voice, a single-source provider of IVR systems, has partnered with Tyler Technologies to expand its IVR system within Tyler's portfolio.
Excessive Use of Smartphones While Driving Could be Eliminated with an IVR System
According to a new survey by CareerBuilder, more than half - specifically 54 percent - of workers who have a smart phone or similar device check it when driving a vehicle.
According to a new survey by CareerBuilder, more than half - specifically 54 percent - of workers who have a smart phone or similar device check it when driving a vehicle.
NewFound Launches IVR System to Improve Dialing Solutions
Newfound Communications, Inc., a provider of call recording, interactive voice response, or "IVR," and dialing solutions for the telecom industry, announced the availability of its VXML Dialer 3.0, an IVR system that will improve communication relations.
Newfound Communications, Inc., a provider of call recording, interactive voice response, or "IVR," and dialing solutions for the telecom industry, announced the availability of its VXML Dialer 3.0, an IVR system that will improve communication relations.
Using an IVR System Creates More Messaging Trends, Improves Availability: Interview
Automated messaging both voice and e-mail/text is fast becoming a very popular tool for two key reasons: it saves money and enables higher quality service by alerting customers, especially those who are mobile, of issues that impact them.
Automated messaging both voice and e-mail/text is fast becoming a very popular tool for two key reasons: it saves money and enables higher quality service by alerting customers, especially those who are mobile, of issues that impact them.
Deploying an IVR System Can Increase Language, Menu Options
When I tend to think about using an interactive voice response, or "IVR," system, I often reference experiences I've had where I've been trapped on a never ending menu bar that I can't seem to escape.
When I tend to think about using an interactive voice response, or "IVR," system, I often reference experiences I've had where I've been trapped on a never ending menu bar that I can't seem to escape.
How VoiceXML Integrates with a Successful IVR System
What many companies may not realize is that deploying a reliable and pre-configured VoiceXML integrated IVR system is easier than most think, and can be done so in many different industries.
What many companies may not realize is that deploying a reliable and pre-configured VoiceXML integrated IVR system is easier than most think, and can be done so in many different industries.
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