Process Resident Credit and Debit Cards by Phone through RealPage Tel-IVR

Interactive voice response (IVR) technology is beneficial for saving time, increasing productivity and offering convenience for users. IVR systems help maximize agent time and skills by servicing high call volumes and improving the customer experience, giving them the information they’re looking for right when they need it. It’s being adopted in a variety of industries, including politics, technology, retail, finance and real estate.

RealPage, a provider of Web-based property management software and real estate management solutions, recently launched its new Tel-IVR service, an electronic payments platform to process resident credit and debit cards through telephone via IVR technology. Tel-IVR is part of RealPage’s payments platform, which aims to offer the convenience of secure, 24-hour payments.

Included in the platform are mobile payments, recurring payments, credit card processing, check scanning and eMoney order. Tel-IVR also provides bilingual support for English and Spanish.

“In our increasingly technology-based society, residents want every option available, even when it comes to paying their rent,” said Kimberly Lang, senior vice president, RealPage Payment Services, in a statement. “Through RealPage’s Payment Services, our clients are able to provide the cutting-edge technology solutions their residents have come to expect. In addition to our new Tel-IVR service, this includes our mobile-optimized online payment portals, one-time or recurring payment options and payments by ACH, credit and debit cards, check or eMoney Order.”

Tel-IVR enables residents to pay their rent and living expenses using a debit card or credit card through a toll-free phone number, and add structured convenience fees that are permissible by law to the transaction to recoup credit card processing costs prior to accepting payment. Clients can offer this payment solution while verifying eviction and collection status, supporting partial payment settings and validating resident balance before processing every payment.

 “Offering our residents expanded services like Tel-IVR help us stand out from other properties in a crowded marketplace and also helps boost overall resident satisfaction, greatly reducing our turnover,” said Michelle Romeo, corporate trainer, Stonemark Management, LLC.

Edited by Ashley Caputo