What's Your Company's First Impression?
February 07, 2013
By Rachel Ramsey
, TMCnet Web Editor
When it comes to getting in contact with a company, consumers today have quite a bit of options. They can opt for tweeting to a company’s account, writing on a company’ Facebook (News - Alert) Timeline, e-mailing the customer support account, visiting the company’s website or staying traditional by calling in. Regardless of the access point, each one of these channels gives off an impression to customers. What are your responses telling them?
There are plenty of ways to make sure you are giving off an approachable, positive vibe for your company. Keeping social media accounts regularly updated and interacting with users is a great boost in customer satisfaction. Websites should be easy to navigate and users should have no problem discovering contact information for customer support. When it comes to your phone, an interactive voices response (IVR) is one of the most cost-effective solutions that help navigate customers exactly where they need to go.
IVR is the technology that simplifies interactions between businesses and callers using voice recognition software. A properly designed IVR can answer all calls, provide quick answers to frequently asked questions and ultimately direct callers to the department or person they wish to speak with. Some IVR systems offer caller ID features, so callers can be greeted by their first name. One thing to keep in mind with an IVR system is sometimes customers are just looking for an immediate way to talk to an agent. Bear this in mind and always have an option right from the start (i.e, “At any time, press 0 to talk to an agent”) to avoid customer frustration.
Nimblevox is an IVR platform that makes cloud communications easy with features such as hosted IVR, SMS solution, voice broadcasting, drag-and-drop service creation tool, automatic speech recognition (ASR), text-to-speech (TTS), answering machine detection, outbound dialing and APIs. With a pay-as-you-go price model, Nimblevox provides a cost-effective cloud communications solution that lets you bring voice and SMS applications to market faster, with less risk, and at a lower total cost of ownership.
With Nimblevox, virtually any business or organization can quickly create an IVR application and deploy it to the available telephone number of their choice for immediate use, while all the telephony management and provisioning is taken care of for you.
To learn about how you can adopt an IVR system to enhance the first impression you’re presenting, click here.
Edited by Allison Boccamazzo