Sunteck Selects Ameyo to Improve Business Operations
January 16, 2013
By Mandira Srivastava
, TMCnet Contributor
Sunteck Realty, one of India's real estate developers that chiefly focuses on the expansion of ultra-premium and luxury residential properties, selected Ameyo to manage its inbound calls. In the context of the current phenomenon of urban sprawl in India, Sunteck needed to set its business requirements such as customizing its CRM, after office hour configuration and an integrated and designed IVR.
Sunteck projects include multiunit apartment buildings, block re-developments, planned communities and commercial spaces.
Jogesh Nair, general manager, Marketing, Sunteck Realty Ltd., opined in a statement, " Ameyo enabled us to implement a customized business strategy that delivered significant increase in our business productivity. The solution was flexible as well as responsive, thereby simplifying processes for us. The user-friendliness of its technology and support of its team makes Drishti a right technology partner for a demanding business like ours."
Ameyo asked Sunteck to assist its business constraints. Now, both of the companies are working together to manage calls with the advanced IVR as it can gauge events and the interaction conducted between an agent and a customer can also re-direct the latter to the respective departments for a quick query resolution. It also enabled them keep a track on their call volume ratio. Thus, Ameyo has uplifted its business strategy and assisted Sunteck in the expansion of its business.
Ameyo is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Recently, Drishti Soft enhanced the workflow design capability of Ameyo with the addition of Node Flow, a platform designed to create customized IVRs. Node Flow, a user interface device, facilitates faster and easy application development. It also supports the creation of multifarious IVRs. Node Flow not only improves IVR applications but also provides absolute communication application for intelligent networks of large enterprises and telecom companies.
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Edited by Rachel Ramsey