Fashion Retailer Jabong Improves Customer Experience with Ameyo and IVR System
December 28, 2012
By Rajani Baburajan
, TMCnet Contributor
Drishti-Soft, a provider of contact center solutions such as Interactive Voice Response (IVR) systems, Automatic Call Distribution (ACD), preview dialer and more, announced its Ameyo contact center solution has been selected by an e-commerce portal dedicated to fashion and lifestyle industry.
Ameyo provides retailers with an all-in-one solution for business empowerment. The solution enhances automation in e-retail and delivers a customized solution. With Ameyo, Jabong is also able to reach out to its customers effectively. Further, call handling has been easier with Ameyo, a complete communication suite.
Ameyo delivers complete customer interaction management (CIM). It has been designed to add value to the businesses and pave way for a structured growth. Ameyo also improves efficiency levels, reduces operational costs, flexibility, consistent user experience and a demonstrable ROI.
"Our goal is to be the single 'go-to' destination for fashion and lifestyle shopping,” said Vikas Kapoor (News - Alert), assistant director, Jabong, in a statement. “In order to achieve this, we understand the need for a technology to communicate effortlessly with our customers and provide them with a high level of customer satisfaction.”
Ameyo contact center solution has empowered Jabong with an end-to-end system that was easy to use. It also delivers the capability to match the specific business processes and enhance our customers' experience, according to Kapoor.
The solution helps Jabong address the customer experience needs by automating the business process and simplifying customer interactions. The solution easily integrates with Web-based CRM that was faster and process efficient.
Ameyo's preview dialing has helped save a great deal of management time and improved customer interactions. This is because agents can view the customer’s detailed information before the call. Furthermore, multimedia capability of the solution provided a unified platform for SMS, e-mail, chats that helped them in reaching out customers and enhanced customer experience.
The ecommerce site also selected IVR, ACD, CTI (News - Alert), API, preview fialer and logger, allowing Jabong to increase its productivity and quality management thereby delivering improved customer service. For online shopping companies like Jabong, ensuring customer experience is of paramount importance.
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Edited by Rachel Ramsey