Voice Biometrics Improve Efficiency and Security in Healthcare

Identity fraud has exploded in recent years. Advancements in technology also bring more gateways for hackers and identity theft. Many existing methods of additional security for customers, such as PIN or other digit-based protection, have proved insecure. Voice biometric technology addresses this problem by providing a means to verify caller identity over the phone by the caller simply using their voice.  

Firms using voice biometrics as a real-world tool include financial institutions, telecommunications firms, government agencies, insurance companies and firms engaged in mobile commerce, among others.

Executives in these sectors are using voice biometrics as a component of their secure customer care, mobile commerce, fraud prevention and forensic applications.

For the purposes of an identification tool, voice biometrics technology, coupled with a capable interactive voice response (IVR) system, can provide endless possibilities for innovative IVR voice applications. Interact, a provider of IVR solutions, has taken these endless possibilities and worked with its customers to integrate voice biometrics with its IVR systems to create intelligent voice applications utilizing voice biometrics technology.

With Interact’s customized IVR application approach, it has been able to work with governments in third world countries to create a parolee tracking application using voice biometrics and location-based services, to organizations whose sensitive work requires an application to verify and employee’s identity working in off-site locations.

As the advancement in voice biometrics technology continues to surge, organizations looking to leverage voice biometrics for their day-to-day operations will need an application provider with the experience and ability to customize a solution tailored to fit their exact needs. Interact, with its experience and capable IVR solutions, can deliver both realistic and affordable methods for companies looking to enhance security, while at the same time providing a reduction in costs associated with using customer service for verification.

Interact also offers Nimblevox, a cloud communications solution that offers hosted IVR, SMS solution, automatic speech recognition (ASR), Text-to-Speech (TTS), drag and drop Service Creation Tool and APIs.

Healthcare is one industry that can benefit from voice biometrics. With rising deductibles and reduced coverage from healthcare plans, many people are turning to medical assistance help lines, often staffed by nurses, for initial advice on how to handle a health concern. Research found that 84 percent of callers prefer voice authentication over a PIN because voice authentication saves time and removes the hassle of having to remember a PIN.

Authentication procedures are an obvious necessity for healthcare companies. With voice biometric solutions, healthcare companies can continue to comply with HIPAA and other privacy regulations, while quickly moving to provide callers to their medical help lines with the sound medical advice they seek.

To demonstrate how voice biometrics, integrated with IVR solutions, improve efficiencies and security within the healthcare industry, Nimblevox and VoiceVault will be providing a free webinar November 13, 2012 from 1:00-2:00 PM (CST), “Voice Biometrics, the Key to Simple and Secure Access to Health Information.”

VoiceVault recently revealed its performance results of its latest voice biometric reply detection platform, setting new standards in mitigating the risks posed by sophisticated fraudsters using recordings to attack voice bioemetric solutions. After studying the results on more than 10 million transactions, VoiceVault is able to detect 99.98 percent of recordings submitted to their voice biometric engine.

This provides unparalleled levels of protection against sophisticated fraud attacks that use recordings of genuine speakers.

To register for the webinar, click here.

Edited by Braden Becker