Broadcore Partners with Inference Solutions to Make Application Deployment Easier and Cost-Effective
November 01, 2012
By Madhubanti Rudra
, TMCnet Contributor
At a recent industry event, cloud communication service provider Broadcore (News - Alert) announced its partnership with Inference Solution for the integration of Inference Studio 2.0 into its cloud communication offering.
Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice (VoIP), data and mobility communications across the enterprise and multilocation businesses. The integration is aimed at making application deployment on the cloud easier for the Broadcore clients. Studio 2.0, the company’s ‘no code’ service creation environment, makes the deployment of all types of applications-- as simple as surveys and as complex applications such as speech biometrics that integrate natively with their cloud communications platform---easier and quicker.
Thanks to the integration of Studio 2.0, which natively integrates with Broadcore’s platform, Broadcore customers are now able to reduce their operating costs and enhance the customer experience by creating various types of outbound applications, such as customer surveys and different types of notifications.
Inference Solutions offers an innovative range of DTMF and speech enabled inbound and outbound IVR applications, which can be deployed using the ‘no code’ service creation environment Inference Studio 2.0. Its Studio 2.0 service creation environment was designed specifically with service providers in mind and is housed on a robust carrier grade Software as a Service platform using industry open standards.
“The philosophy behind Studio 2.0 is to give clients back the control that IVR and speech recognition vendors have historically taken away from them. Our web based development environment simplifies what has previously been seen as a complex and expensive process. Studio 2.0 will provide Broadcore clients with the ability to deploy applications as simple as surveys to more complex applications such as speech biometrics that integrate natively with their cloud communications platform,” Inference Solutions Director of Partner Development, John Camp, explained in a statement.
Studio 2.0 was launched as part of BroadSoft (News - Alert) Connections 2012 in Scottsdale, Arizona. At Connections, Inference demonstrated how IVR applications can be created and deployed rapidly without the need for skilled programmers trained in Call Control XML (CCXML) or Voice XML (VXML).
Edited by Rachel Ramsey