Nimblevox Helps Mortech Connect Online Consumers with Qualified Mortgage Lenders
September 04, 2012
By Rachel Ramsey
, TMCnet Web Editor
Nimblevox, a cloud communications solution provider, is helping Mortech, a mortgage technology software company specializing in solutions for mortgage bankers and secondary market teams, launch its 800 Call Connect application. With 800 Call Connect, mortgage marketplaces can now instantly connect their consumers with qualified mortgage lenders using assignment rules from Mortech’s Lead Management Software.
The Lead Management Software is part of Mortech’s Prospect and Lead Management Solutions portfolio, including other solutions such as e-mail marketing, “connect” mortgage application, communication package and bulletin board. The MarksmanLMP (Lending Management Platform)’s lead management tools include resources like customizable e-mail campaigns and lead redistribution tools to ensure each and every lead is being worked.
Features of the solution include distributing leads to loan officers based on load criteria, time of day, branch and lead source, utilizing custom statuses and workflow tools to direct loan officers’ sales cycle view and capture “unworked” leads through Marksman’s bulletin board, automatically reassigning leads that have been neglected to new loan officers and scheduling task reminders to help keep on top of every lead in your pipeline.
In the past, consumers shopping online for mortgage rates would be required to fill out an online form, and a lender who was able to fulfill the request would eventually respond to the consumer with a mortgage quote. With 800 Call Connect, the consumer is given an 800 number and a reference code based on their submission data, where they can be connected immediately with an available loan officer that is licensed to handle their loan scenario. Mortech’s Lead Management software also monitors lenders’ hours of operation, so a phone number will not be displayed while the lender is closed.
“Using the service creation tool within Nimblevox, we were able to quickly build, create, and deploy our 800 Call Connect application,” stated Don Kracl, president of Mortech. “With Nimblevox, we also have the flexibility to make changes in the application and deploy them immediately for a faster time to market.”
Nimblevox was developed by Interact Incorporated (News - Alert), a software systems company with more than 35 years of experience in providing voice and communications applications and solutions. Its development team covers a wide variety of skill sets, including database management, programming (Web, mobile, voice and information processing), testing and test automation, training, deployment and project management.
Nimblevox transforms application development and deployment from what was once a long and tedious management process, into a source of competitive advantage. The Web-based solution provides a hosted IVR, along with an easy to use drag and drop service creation tool for creating call flows, voice and SMS applications. Once created, voice, SMS applications and telephony services can then be deployed to a dedicated phone number via a live SIP channel, and are ready for immediate use.
"Mortech’s 800 Call Connect solution demonstrates the importance of taking customer service across multiple touchpoints," comments Ed McKee, director of marketing at Nimblevox. "Using our Nimblevox service creation tool as a hosted service gives Mortech the flexibility to quickly expand their solution to additional areas. We are looking forward to seeing more of these customer-centric solutions powered by Nimblevox."
Once created, voice, SMS applications and telephony services can then be deployed to a dedicated phone number via a live SIP channel and are ready for immediate use. Nimblevox takes care of all the telephony management and provisioning, letting organizations focus on their business of innovation.
Anyone can sign up for a free account at www.nimblevox.com and receive $20 worth of free credit to begin building voice applications and telephony services today.
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Edited by Amanda Ciccatelli