Cloud-Based Solutions Work Well for the IVR System
July 20, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
It's a tough market out there for businesses offering the IVR system. In order to be successful, they're going to have to direct their attention to the core of their business innovation. Finding a solution that gives them more room for growth with fewer risks and a cost effective manner is the challenge. Nimblevox's cloud communications system, as offered by Interact, Inc., gives these same companies the ability to manage, develop and even deploy their applications within the cloud.
This particular solution allows businesses utilizing an IVR system to transform their current development and deployment methods from a long and drawn out process to a more competitive one. By implementing cloud communications in an IVR system, like a call center or other telemarketing business, the benefits can be very significant. There are a variety of highly productive features that give functionality with a budget-friendly price.
But some of the biggest advantages to bringing in a cloud-based solution are giving users the ability to access cutting-edge development tools for applications, integration of advanced technology, lowering the overall cost of ownership as well as scalability, mobility and reliability. Heavy upfront investments are becoming a thing of the past and cloud communications are making that more possible than ever.
There is no need to spend large amounts of money on software and hardware setups or maintenance costs. Because everything is created and maintained in the cloud, solutions like this are proving more and more beneficial for any size companies. As more companies took the leap into the cloud, the question of reliability and security came into play. Developers have stepped up their game in that aspect, too.
Now, cloud-based Web applications like IVR systems are just as reliable as the traditional on-site systems of the past.On that same note, companies looking to invest in cloud solutions are doing so for not only the technology but for financial reasons. A cloud-based IVR system comes with integrated advanced technology. That said, because companies often put off costly investments to upgrade solutions and the latest technology, the business suffers.
Call automation suffers for call centers, but not with the cloud.Instead, some providers, like Interact with its Nimblevox solution, are making it a point to include Text-to-Speech (TTS) and Automated Speech Recognition (ASR) in every solution offering. Expenditures are simply avoided because they are only charged when they actually get around to using TTS and ASR. It is such benefits that make the IVR system worth consideration.
Learn more about how cloud communications and IVR work together to improve business communications in this white paper.
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Edited by Juliana Kenny