Interact Delivers Customized IVR System Capabilities
May 09, 2012
By Susan J. Campbell
, TMCnet Contributing Editor
Who is using the click to call services and what are people saying about it? That’s the general question regarding the increasingly popular hosted service that has the makings of a simple IVR system.
The company able to accurately answer these questions is more likely to dominate the industry will a powerful solution. Click to call (also known as CTC, click-to-talk and click-to-text) is just like it sounds – the user clicks on an object that connects him/her to another person, whether it’s in text format or by phone or VoIP. These objects can be inserted in emails that contain hyperlinks, in videos, blogs, or through a website.The real estate industry is utilizing CTC for lead capturing, according to this IVRs World report.
They can also leverage CTC with IVR system features to monitor how calls are being handled. Because the real estate industry is high margin, they will pay for premium CTC solutions. Web designers are coming to the CTC game for its usefulness in generating leads. Some CTC users, however, are providing it for free on their sites to bring value to advertising.
Others are seeing CTC as an opportunity for an up sell to companies advertising on their sites.The travel industry is embracing CTC with IVR system solutions, especially with the holiday packages that are featured on their websites. Travel industry executives say that the CTC technology has allowed them to increase their conversion rates.Educational institutions are always fishing for new students, and the CTC is giving them another option.
Prospective students can connect with a counselor at the school before they arrive, simply by clicking. Finally, IT software providers are generally keen on using call centers to offer the customer support that clients need, but they too are jumping on the CTC bandwagon as it gives them an opportunity to track their web visitors and their calls.
Interact offers an IVR system that has 30-plus years experience in bringing quality solutions to customers. Interact offers one of the fastest IVR system solutions in the industry and can handle as much as 200 CPS over 1400 channels, which brings powerful solutions to clients, as well as cost savings.Interact’s IVR system is able to find quick adoption in the market because it is compliant with VoiceXML (News - Alert) 2.1. Interact’s IVR system is designed for flexibility and has a drag and drop service creation tool for the development of your own scripts. You can voice enable your applications with the IVR system’s APIs.
The company’s IVR system also offers adaptive deployment, allowing you to download the software or choose a hosted solution. Select Interact’s cloud or your own, the IVR system is flexible and adaptable, and the support team is focused on delivering excellent professional services that give clients IVR solution features that are customized to fit specific needs. While the industries may change, the demand for a robust IVR system to meet the needs of the organization will remain the same.
Edited by Juliana Kenny