Interact's IPs: The Smartest of the Intelligent Peripherals

An Intelligent Peripheral, better known as an “IP” (not to be confused with the commonly-used abbreviation for Internet Protocol) is a specialized inbound application used in carrier infrastructures. According to Interact, Inc., provider of customizable IVR systems, voice recognition software, and other speech technologies, the Intelligent Peripheral exists when an interactive voice response system becomes part of an Intelligent Network architecture.

Interact’s IP is able to utilize exceptional IVR software in conjunction with its Media Resource Function (MRF) and IP Media Server to maintain a fully-operable IP presence. The company’s Intelligent Peripheral, along with its MRF, encourage operator independence as they are located within the same environment and are geared toward elasticity.

Some key features of Interact’s unique Intelligent Peripheral include:

--A fully functional trial integration server is available for download enabling immediate integration testing.

--Specialized Resource Function and Media Resource Function together within the same environment.

--Available in a software only model, or a traditional SS7 model.

In terms of cost-savings, Interact’s IP is based on an operator’s usage so users pay only for what they use. Additionally, its VXML and CCXML applications’ standards are written to be flexible and customized as per each developer’s need. With 24/7 support, Interact’s Applications group provides unmatched services for its users.

Check out a video interview that TMCnet’s CEO Rich Tehrani (News - Alert) conducted with Chris Buffum, director of Sales for Interact, at ITEXPO West 2011.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Stefanie Mosca