As a leader in the Interactive Voice Response system industry, Interact, Inc. has unveiled its latest, fully compliant VoIP IVR software utilizing SIP Call Control for all audio management: the SPOT SIP Engine. Incorporating VoiceXML (News - Alert) and Call Control XML (CCXML) Interpreters, the software includes host media processing (HMP) for a high-performing, robust platform.

Enabling the creation of IVR and other voice applications on a Linux server, the SPOT SIP Engine combines VoiceXML and CCXML Interpreters along with an integrated SIP stack and HMP audio facilities. Its features provide a “software toolbox” that allows for IVR application, IP-PBX (News - Alert), MediaServer, and other IVR system production.

VP, CTO and Founder of Interact, Greg Gissler, stated, “Interact’s  SPOT SIP Engine sets a new standard for performance in software conformant implementations of VoiceXML/CCXML in the VoIP space”, says Greg Gissler, VP, CTO and Founder of Interact “and will help carriers, enterprises, service providers  and VARS achieve lower costs with greater customer satisfaction.”

By taking advantage of the SPOT SIP Engine’s technology, various users can build and leverage its compliant features to create a number of applications for various markets. Hosted IVR provider organizations can build hosted voice applications, hosted PBX providers can offer automated attendants, and websites can deploy voice apps for content delivery.

Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.

Edited by Jennifer Russell