411 Call Costs Cut in Half with new App from 411 ReDirect
January 18, 2011
By Juliana Kenny
, TMCnet Managing Editor
A recently released 411 ReDirect application cuts Mobile Directory Assistance services in half, making it easier for enterprise telecom managers to control their 411Direct Assistance costs from their mobile phone users. 411 ReDirect cuts the current cost by 50 percent while offering four levels of Directory Assistance service to various corporate mobile customers.
The cost of each 411 call can range from $1.79 to $2.49 depending on the service provider, and Sprint (News - Alert) has also unveiled the fact that it was increasing its Mobile Directory Assistance rates by 11 percent to $1.99 per call. 411 ReDirect’s app is available for Blackberry and Android (News - Alert) smartphones, and incorporates Gold, Silver, Bronze, and Block services.
The Gold service connects 411-dialers to a Directory Assistance operator and provides the user with a number while simultaneously connecting the user with a number. The Silver service does not connect the user with the number immediately, but a live representative does provide the phone number and location. The Bronze service connects the caller to an IVR system that responds to the caller’s spoken request for phone number and listing. Lastly, the Block service prevents mobile customers from dialing 411 altogether.
George Young, CEO of Corporate Telecom Solutions stated, “Our Enterprise Customers have been spending thousands of dollars a month on mobile directory assistance without being able to control this cost. We expect to achieve strong savings for them using 411ReDirect, starting on Day One.”
The app can be easily installed through the Android market or Blackberry Enterprise Server, and listings in the US, Canada, or Puerto Rico can be provided. Chet Thaker, CEO of 411 ReDirect stated, “Our mission is to achieve compelling savings without changing the service experience a mobile user expects. They ought to be able to simply dial 411, talk to an operator, and get connected. Our service does that at half the cost and no extra risk.”
The services also provide Spanish-speaking Directory Assistance operators for those Spanish-speaking users.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny