Plum: The Trusted Source in Hosted IVR Systems
October 19, 2010
By Susan J. Campbell
, TMCnet Contributing Editor
Deploying Interactive Voice Response (IVR) systems for organizations with a global focus can be a challenging task, unless you are able to partner with a proven provider. By outsourcing VoiceXML IVR and associated telephony management to a trusted partner, you can access to best-in-class technology that will perform 24/7/365.
Plum Voice offers a platform network of IVR System Gateways that are deployed around the world with full support for VoiceXML (News - Alert) and other XML application standards. To meet the growing needs of its client base, Plum provides all the tools, services and support necessary for the enterprise to develop and deploy complete IVR and CTI (News - Alert) solutions in any country needed. All of these deployments can then be managed through a simple interface. IVR hosting and managed services are offered by Plum on monthly commitment levels that can be tailored according to volume requirements of the client. If volumes need to increase, Plum seamlessly delivers increased capacity and decreased unit costs. At the same time, customers want to deploy telephony gateways into their own network and can purchase an IVR system from Plum that can be supported regardless of its physical location.
“Do It Yourself” customers can leverage the Plum Voice IVR platform to gain the ability to build new telecom and voice applications without discarding existing development processes and tools. To serve VoiceXML applications that control Plum VoiceXML gateways around the world, enterprise web technology and existing web infrastructure may be re-used.
“Ready to Go” applications can be made available for enterprises as Plum relies on its platform to facilitate deployments of third party, best-in-class VoiceXML applications. If custom development is needed, Plum offers in-house professional services teams with significant IVR, VoiceXML and web development experience.With Plum’s hosted IVR solutions, top quality telecom capacity with guaranteed call fidelity and fantastic application responsiveness is made available. A web interface is provided for number provisioning, management and reporting. Plum offers a uniform application management interface and a standardized XML API to enable full call control capability in each country in which clients operate.
To drive voice connectivity, Plum relies on top quality voice circuits from a number of providers. The company matches best-in-class IVR solutions with best-in-class telephony connections. Quality and uptime are always guaranteed.
At the heart of the Plum hosted solutions is the Plum VoiceXML 2.1 Interpreter and Platform Software. Plum’s Interpreter is positioned as the most efficient VoiceXML Interpreter available in the VoiceXML market. Tags support VoiceXML 1.0, 2.0 and 2.1 applications.Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
To get the necessary redundancy, technology and virtual and physical security necessary to handle proper quality voice communications throughout the world, companies can rely on Plum to deliver as promised.
Edited by Juliana Kenny