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Cloud Contact Leader Opens Balloting for Awards

By TMCnet Staff

Cloud call center leader inContact has announced that nominations are now open for the company’s annual “MoJo Awards” for those in the industry that have gone above and beyond the call. The winners will be named at the annual inContact User Conference (ICUC) this September in Salt Lake City.

“The inContact philosophy celebrates excellence in our customers’ organizations, and ICUC provides the perfect opportunity to shine the spotlight on those who exemplify an outstanding commitment to superior contact center practices,” the company said in a release. “This is why we created o‘Mojo’ by definition is a power that allows someone to be very effective or successful. It’s in this spirit that we honor excellence demonstrated by our customers.”

The company notes that this year’s ICUC will continue exploring the most important topics, trends and challenges of the contact center industry. But the focus will remain the same: Giving users the tools and insights needed to provide a legendary journey to every contact center customer.

As such, for those who think they know of a worthy candidate, the company listed seven categories for awards:

Technovation: Awarded to a company that has positively impacted its business through creative use of the inContact platform.

Customer First: Awarded to the company that capitalizes on inContact’s ability to give them the freedom to focus on their customer instead of their technology.

Voice of the Customer: Awarded to the company that demonstrates a keen ability to capture customer feedback and implement programs that utilize data to enhance customer experience.

Rookie of the Year: Awarded to a fast starting company that has achieved positive, measurable results with inContact solutions in a short time frame.

Outstanding Corporate Citizen: Awarded to a company for its philanthropic impact on the community through direct or indirect support of charitable projects.

World Class Advocate: Awarded to a person who proudly flies the inContact banner, “bleeds orange” and directly supports the success of inContact.

Contact Center Supervisor of the Year: Awarded to a contact center supervisor who supervises agents regularly and provides support to customer-facing individuals.

Nominations can be made online, and are being accepted from now until August 13.