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Call Center Provider IDs Those That Go the Extra Mile

By TMCnet Staff

inContact is known globally as a leading provider of cloud contact center software and contact center agent optimization tools, enjoying ongoing growth in this expanding market.

But the company acknowledges that it couldn’t have achieved the heights it has without the collaboration and cooperation of its loyal customers. As such, the company recently recognized a number of them with its “Mojo Awards” at ICUC, the inContact User Conference, held this year in Orlando, Fla.

“The inContact philosophy celebrates excellence in our customers’ organizations, and ICUC provides the perfect opportunity to shine the spotlight on those who exemplify an outstanding commitment to superior contact center practices,” the company noted in a release. “This is why we created the Mojo Awards.”

inContact CEO Paul Jarman was equally effusive in his praise of this year’s honorees.

"inContact customers represent a full range of industries from consumer brands, business services, banking and finance, utilities and the public sector," Jarman said in a statement. "Every year at ICUC, inContact customers and partners, together with contact center experts, gather for training and to share case studies, insights and future trends. The Mojo Award winners are a vital part of the overall inContact community."

This year’s Mojo Award winners were:

Columbia Sportswear, a leading global brand for innovative outdoor apparel, footwear, accessories and equipment;

CCC Information Services Inc., the nation's leading provider of technology solutions to automotive collision repairers, parts suppliers, and property/casualty insurance carriers;

Employees Retirement System of Texas, which handles benefits administration for the second most populous state in the U.S.;

GoExcellent, a leading customer experience service provider in Sweden, Finland, Norway and Denmark;

LG&E and KU Energy LLC: The Louisville Gas and Electric Company and Kentucky Utilities Company are consistently ranked among the best companies for customer service in the United States;

MINDBODY (News - Alert), the largest cloud software provider in the health, wellness and beauty industries;

Orange Lake Resorts, a leader in vacation ownership, and home to the Holiday Inn Club Vacations brand; and

Universal Orlando Resort, the popular theme parks and on-site themed hotels.

This year’s ICUC event was attended by a record 700 participants, the highest in the conference’s history.