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Call Centers Expanding, Offering New Jobs

Call Centers Expanding, Offering New Jobs

July 01, 2013
By Susan J. Campbell, TMCnet Contributing Editor

And the jobs just keep on coming; at least that’s the news within the call center industry. More and more organizations are expanding and new entities are forming, creating new opportunities for those with the skill set to manage multiple calls, various channels and the occasional frustrated customer. Throughout the U.S. and beyond, call centers are opening. Here’s a summary of the latest opportunities to emerge.


Datamark has announced the opening of a 16-seat multichannel operation with bilingual support. The provider of global business services will provide customer support for a U.S. rebate fulfillment company. The new center is set to be located in Juarez, Mexico, and will handle inbound calls, e-mail and Web chat services.

In Merced County, California, a regional call center is set to add 42 new jobs. This move will increase the number of permanent county positions to 1,943. County supervisors approved the addition as the positions will be classified as Family Services Representatives. Wiring for the program was also approved, an investment of $50,000.

Alta Resources is scheduled to expand with the addition of 400 new employees in Fort Myers. The customer-related outsourcing solutions provider is already recruiting, offering both part-time and fulltime positions. Seasonal positions will also be available, offering both English and English-Spanish customer service, leadership roles and inbound sales. 


Photo courtesy Shutterstock
While the AIDS epidemic doesn’t get the same level of attention it once did, the need for attention in the South is evident. A call center has been set up in North Carolina to connect people diagnosed with HIV to the proper medical care.

The center is part of the Division of Infectious Diseases at the University of North Carolina School of Medicine partnership with the Communicable Disease Branch of North Carolina’s Division of Public Health. Known as ONE CALL, the toll-free call center will be helmed by trained nurses to provide callers will referral to care.

Finally, in New York City, iQor (News - Alert) will hire roughly 80 workers for new positions created to handle inbound customer service calls. The company provides customer care support for businesses, including technical support and billing inquiries for some of the best known brands in the U.S. This expansion represents a new opportunity for the company to support a major utility in New York experiencing significant growth.

As opportunities such as these continue to emerge, new jobs boost the local community and call center expansions give a flicker of hope that growth and profitability are still possible in the U.S.




Edited by Rory J. Thompson



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