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Clearing the Clouds: Webinar to Explain and 'Demystify' Cloud Computing

By Rory J. Thompson, Web Editor

Are you in the cloud? Have you heard about the cloud? Isn’t the cloud the greatest thing EVER?!

Actually, it is. The problem is in getting past all the hype and learning A) What the “cloud” really is, and; B) What it can do for you and your business.

If you’re ready to make the leap but don’t know what you’re leaping into, there’s a webinar coming up that will answer all your questions and make you more comfortable with a decision you should be making sooner rather than later.

This webinar, “Demystifying the Cloud: Why You Can’t Afford Not to Learn What the Buzz is All About”, takes place at 12 noon (EDT) on Tuesday, May 21. It will start on the ground floor to identify and clarify your cloud-related concerns, and is sponsored and presented by inContact, the leader in flexible cloud-based software, along with PACE, the Professional Association for Customer Engagement.

“In this event we’ll examine the cloud option in the contact center space,” said Kim Everhart, campaign manager for inContact. “We’ll look specifically at the outsourced or partially outsourced model of the cloud—both from the client and agency side—and examine some of the unique benefits available as well.”

This webinar is the latest in an ongoing series of presentations hosted by inContact. The company recently presented “6 Steps to Exceptional Customer Experience,” which gave attendees a better idea on how to engender good feelings among their customer base, and taught call center operators how to make the most out of each and every interaction. More than 200 attendees dialed in.

In this new offering about the cloud, attendees will learn:

• What the cloud is, and what a move to the cloud would mean for your operations 
• Questions to ask when evaluating a cloud provider
• How to evaluate Total Cost of Ownership
• Top reasons a move to the cloud might make sense for you, including:
  • The at-home-agent factor
  • The centralized-visibility factor
  • The “control your destiny”/lose your dependence on IT factor
  • The business agility/speed to market factor
  • The Disaster Recovery factor
  • The integrations and app network factor
  • The channels and features factor

Webinar presenters will be Sarah McElwee, VP of client operations at KBM Group, and Kristyn Emenecker, VP of product marketing for inContact. Both will provide all the detailed information you need to “demystify the cloud.”

Interested attendees should register soon, as space is limited.