• IVR Service Provider
• Articles

inContact To Lead the Way on Customer Service Webinar

By Rory J. Thompson, Web Editor

inContact, the leader in flexible cloud-based software, helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition and brand loyalty.

To that end, inContact is sponsoring an upcoming webinar to help other businesses learn how to enrich a customer’s interaction, and have those customers come away with a more positive feeling toward whatever company they’ve contacted.

The webinar, “6 Steps to Exceptional Customer Experience,” will leave attendees with a better idea on how to engender good feelings among their customer base, and will teach call center operators how to make the most out of each and every interaction.

“Customer Experience is the frontier that provides the best chance for sustainable competitive differentiation,” the company said in a statement. “You have tough competitors vying for your business, and there are many ways for customers to tell others about bad experiences. The bottom line is, customers have more choice and more voice than ever before!” 

Hosted b yMadelyn Gengelbach, Senior Manager of product marketing at inContact, the webinar will take place from 1:00 to 2:00 pm (EDT) on Tuesday, May 14. In it, Gengelbach will hit upon several key points, including:

•          How to optimize agent workflow for multi-channel communications; 
•         The importance of a consistent customer experience – regardless of channel choice; and,
•         Why customer experience is the number one competitive differentiator today.

Gengelbach is the perfect candidate to speak on this topic. Prior to joining inContact in 2012, she worked in a number of industries, from small startups to Fortune 50 firms, including Sprint (News - Alert), Hallmark Cards, and H&R Block. During that period she worked in Marketing, Product, Sales, and Operations, and also worked in and managed teams in blended call centers at both Hallmark and Sprint.

Registration is required, and early sign-up is urged so that no one gets shut out. Interested attendees can register here; reminder notifications will be sent out prior to the actual event.

Could your call center use some new ideas? Be sure to join in on May 14 and learn how much you don’t know. The answers may surprise you!