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IVR Service Provider Nuance to Acquire Ditech Networks

By Amanda Ciccatelli, TMCnet Web Editor

As voice is becoming increasingly integrated with a wide range of products and services, customers expect seamless interactions that work anytime and absolutely anywhere.

Yesterday, Nuance (News - Alert) Communications, Inc. signed an agreement to purchase Ditech Networks (News - Alert).  Ditech Networks’ voice technologies, including the company’s Voice Quality Assurance (VQA) offering and PhoneTag voicemail-to-text services will enhance Nuance’s mobile and enterprise voice portfolio.

As a provider of voice and language solutions for customers across the globe, Nuance’s technologies improve the user experience by transforming the way people interact with information and how they create, share and use documents.

“The world’s most innovative carriers and unified communications providers work with Nuance to take advantage of the revolution in voice recognition, and nowhere is this more evident than in our voicemail to text and call completion businesses, where billions of calls are converted into easily read text and email messages – a powerful solution for today’s messaging-centric world,” said John Pollard, vice president and general manager, Voice to Text Services, Nuance Mobile, in a statement. “Acquiring Ditech Networks’ voice technologies will help Nuance continue to drive these next-generation services.”  

Based in San Jose, Calif., Ditech Networks provides voice processing solutions that enable carriers, enterprises, and consumers to benefit from human speech. Using the simplicity of human speech, the company’s portfolio of voice technologies will help Nuance continue to support carriers, consumers and enterprises.

Specifically, Ditech Networks’ PhoneTag service will enhance Nuance’s Dragon Voice to Text Services business by adding key customers and complementary technologies, as well as further advancing innovation that supports Nuance’s voice to text platform.

 “Ditech Networks’ voice technologies combined with Nuance’s voice and language understanding portfolio is an exciting proposition for a combined customer and partner base, while providing a unique opportunity to extend the value and benefits of our technologies into new markets,” added Ken Naumann, CEO, Ditech Networks.

Later this year, Nuance will acquire Ditech Networks for $1.45 per share in cash, representing an overall enterprise value of about $22.5 million.

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