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IVR Service Provider: Fastrack and CMB Enter into Strategic Partnership

By Anil Sharma, TMCnet Contributor

Fastrack Healthcare Systems, a supplier of software & technology to home medical equipment providers, durable medical equipment and respiratory providers, home infusion pharmacies and home healthcare agencies, and CMB Solutions have entered into a strategic alliance to develop and deliver solutions that assist HME’s increase patient contact and management directly through the Fastrack HME Enterprise software and CMB’s IVR service provider solution.

Thanks to this alliance, Fastrack and CMB will be able to drive innovations that allow Fastrack customers to deploy IVR solutions that can provide replenishment and compliance quickly and easily through their existing Fastrack System.

“By combining Fastrack’s leadership in billing, operations and patient management with CMB’s leadership in patient contact, compliance and replenishment we are delivering solutions that help HME’s easily and cost effectively deploy contact solutions to their entire patient population,” said Spencer Kay, president of Fastrack, in a statement.

Phil Sever, CEO, CMB Solutions, Inc. said that Fastrack and CMB have embarked on what will be a very successful collaboration in patient management that will help HME's to expand their market and accelerate their success.

“This agreement will lay the groundwork to deliver a wide range of market-leading, integrated solutions that allow customers to embrace patient contact and management and deliver medical supply services with unparalleled efficiency and impact," said Sever.

Officials with CMB Solutions said that as the first result of the strategic alliance agreement, Fastrack and CMB will deliver a new release of their respective systems optimized and integrated for the DME. According to company officials, the initial focus will be on delivery of CPAP and Respiratory contact systems.

Company officials said that Fastrack and CMB will collaborate to deliver an optimized user experience for HME and their staff to minimize work flow and increase ROI, billing, compliance and replenishment.

In September, Fastrack Healthcare Systems had announced the availability of a new advanced optimization service that will substantially reduce fuel and overtime costs for a provider’s delivery operation.