TMCnews Featured Article
April 04, 2011
ITIL-Compatible ITSM Automation Enabled in Kovair, nSolutions Partnership
By Brendan B. Read, Senior Contributing Editor
ITIL (IT Infrastructure Library)-based IT Service Management (ITSM) processes will be easier and more consistent for IT managers who own nSolutions NOVA products: and for their ITIL-trained-and-certified staff. nSolutions has partnered with Kovair to create an integrated product that will provide organizations with automated ITIL-compatible ITSM with the Kovair ALM Studio, with real time visibility and control of the IT infrastructure through NOVA.
ITSM automation is the key to cutting operational costs and increasing business service availability, says the firms. Kovair’s ITSM solutions help standardize workflow to increase operational efficiency and enable end-to-end service delivery based on best practice guidelines of ITIL v3. Integration with NOVA, through Kovair’s Omnibus Integration Middleware, will allow customers to create a real time repository of their network attached assets, distributed over multiple geographic locations and across multiple organizations. It will have full visibility and reporting with Kovair's ITSM Studio Product with its global access capabilities.
“The NOVA integration will make Kovair ITSM Studio a very complete product that can compete with any ITIL v3 [Version 3]-compliant product in the market today, where many customers are looking for a shift from some of the legacy solutions for newer technology,” says Bipin Shah, CEO and Chairman of Kovair. “It will also have significant cost reductions both for on-premise as well as SaaS (News 
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Increasingly, enterprises depend upon IT infrastructure operations to enable the delivery of business services with high availability reports the companies. The Configuration Management Data Base (CMDB) is a key component of the ITIL v3 best practices.
Current approaches to create the CMDB are static and largely manual. The result, they say, is a failure to update the data consistently. Automation is the only way to provide visibility and control of the infrastructure. The NOVA real time repository integrated with Kovair ITSM Data provides automation and control for an effortless and consistent approach to managing change with an operational CMDB.
“We are pleased to partner with Kovair to enhance ITSM automation,” says Harish Rao, CEO of nSolutions. “By integrating Kovair’s ITSM Studio with NOVA’s Operational CMDB as the trusted source of resource configuration data, enterprises can transform the IT operations from a reactive management to a proactive control of the operations and policy enforcement," Businesses benefit from higher consistency of operations, higher availability of business services and improved security and compliance.”
To effectively utilize such solutions requires IT staff that are well-trained and are certified on ITIL and ITSM processes. The RCCSP Professional Education Alliance provides intensive ITIL instruction and certification both classroom at many venues across the U.S. and in Canada plus in Malaysia and Singapore, and virtually.
“Our instructors have years of hands-on IT practitioner experience, enabling them to effectively intertwine theory and real life stories and scenarios,” says RCCSP Professional Education Alliance CEO Nina Kawalek. “This training style encourages active group participation, allowing all participants to gain a wealth of practical knowledge. Only the finest quality, accredited content is used.”
Brendan B. Read is TMCnet’s Senior Contributing Editor. To read more of Brendan’s articles, please visit his columnist page.
Edited by Patrick Barnard
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