November 14, 2011

 

Voice over Internet Protocol (VoIP) is increasingly becoming the ideal communication technology in the call center and the standard enterprise as it streamlines operations and reduces cost. To support calls make over VoIP, these organizations often need an IP softswitch as a desktop client. One company making an impact in this space is iTel.

As captured on this iTel page, the IP softswitch offered by iTel is the iTel Dialer. Positioned as the ideal IP softswitch available with your own brand, compatible with standard SIP softswitches available in the market, and offering smooth quality voice with smart echo-cancellation features, the iTel Dialer allows your agents to make VoIP calls from the PC.

This IP softswitch application is easily installed on the PC or laptop for making calls over IP networks. The iTel Dialer is also fully compatible with iTel Switch Plus and other standard SIP switches. Plus, the look and the feel of the dialer can be customized according to your individual needs.

One of the benefits of the iTel IP softswitch solution is that it can easily work with any standard SIP switch. Smooth operation is guaranteed with VoIP Switch, Asterisk, DIGITALK (News - Alert), Porta, Nexgen, iTel Switch Plus and more.

Easy speaker and microphone volume control make for a better user experience and the Balance Display Panel ensures full visibility of the end user balance. This IP softswitch is also designed to stay out of your way as the minimize button keeps the dialer running in the backend so the user can focus on open desktop applications.

The key features available in this IP softswitch include call log facility for all successful calls, phonebook integration, call log capability for all successful calls, G729 and G711 codec support, and the use of an efficient echo canceller.

The iTel IP softswitch also uses the comfort noise generation technology to improve the experience for the end user, and passes through any presently available firewall in combination with the iTel Byte Saver. It will also work smoothly in a low bandwidth scenario with the iTel Byte Saver.

For those organizations seeking to offer the IP softswitch, branding options are available to extend this desktop client with your own label and logo.

In other IP softswitch news, TMCnet recently reported that the Mobile VoIP market will hit annual revenues of $36 billion by 2016, according to a new report from Visiongain (News - Alert). This growth is attributed to increasing demand from customers, of which it believes there will be over 180 million in the world within the next four years.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi