Active Voice, LLC, a subsidiary of NEC (News - Alert) Unified Solutions, Inc. is helping the City of Fountain Valley in California with their Seven speech-enabled auto attendant.

 

Seven will serve as the City’s friendly voice-activated interface to quickly greet and route callers to the person or department they wish to reach. Active Voice’s Seven system will help manage the daily influx of internal calls from the City’s 250 employees.

 

Active Voice’s Seven product asks callers to say the name of the person or department they wish to reach, retrieves the name from a database, and then connects them to the appropriate extension.

 

“The Seven system is well-suited to meet the needs of government offices like the City of Fountain Valley,” said Mike Ridgeway, Active Voice’s Director of Marketing in a statement. “People can call into the system, just say the name of the person or department they wish to reach, and be connected immediately. Waiting for a receptionist or struggling through a litany of DTMF choices is time-consuming and inefficient. In addition, Seven enables organizations to provide constant access to important ‘information on request,’ such as community events, public safety announcements and hours of operation without utilizing a live operator.”

 

“Our number one priority is providing superior service to the citizens of Fountain Valley,” said Lee Pratt, Information Systems Manager for the City of Fountain Valley. “We saw a need for a more efficient and streamlined communications system that would provide better public and internal access to information and services. It was a simple case of using technology to help solve our communication challenges.”