IP telephony is one of those things you associate with an office environment; cubicles, IP phones, server rooms, laptops and so on. But IP telephony and the IP phones that access the technology can do more than make offices run more efficiently. In Kuwait and Bahrain, a call center that services the area’s KFC, Hardees and Pizza Hut, is getting a boost from IP telephony.

Bahrain & Kuwait Restaurant Company looked to Batelco for the IP services, for its call center.

"The knowledge and experience that Batelco has developed over many years gives the company the edge when it comes to major projects such as this,” said Batelco Business Division General Manager Adel Daylami.Our skilled teams are capable of designing, deploying and managing the relevant solutions to ensure optimized performance for any organization."

Bahrain & Kuwait Restaurant Company also operates its services around the clock every day of the year, so using the right IP telephony solution for its call center was crucial to sustain its customer service. Once it is up and running, 36 agents will be able to receive customers' calls concurrently, 24 hours a day.

As evidenced by this news item, it’s not just Monday through Friday, 9-to-5 businesses that are making the move towards IP telephony systems.  It has become the hub of most business processes and communications for all kinds of companies who offer a bevy of services. It can save almost half of the traditional phone bills and do a lot more than a landline connection.

From low cost to portability and feature-rich solutions, a business’ reputation relies on not good, but excellent communications. With the right IP telephony solution, IP phones can help harness the different features, like call forwarding, call waiting, voicemail, caller ID and three-way calling.

Businesses can see a lot in savings when using IP phones, not to mention they are designed with ergonomics and plenty of features, giving users easy access to the advanced desktop applications enabled by an IP system.