Gone are the days where companies travel worldwide to have face-to-face meetings with their clients or partners. Today, improved technologies make connecting geographically dispersed employees and customers much easier.

Level 3 Communications (News - Alert) is a communications solutions provider, offering a collaboration services suite of audio, video and Web conferencing services designed to help enhance workplace productivity keeping pace of organization’s time and resources.

Canon (News - Alert) do Brasil, a regional subsidiary of Canon, Inc. and a developer of graphic and document management technologies, is the latest one to select Level 3’s solutions. The company recently signed an agreement that allows Level 3 to provide Canon with a range of Internet protocol voice and collaboration services in support of the company's headquarters and call centers in Brazil.

Level 3’s service will help Canon enhance the management of its regional communications centers.

"Level 3's advanced communications network and services are capable of supporting the applications that today's enterprises need to improve their organizational efficiency," Marcos Malfatti, senior vice president of Sales for Level 3 in Brazil, said in a statement.

Canon do Brasil has been operating in Brazil for almost 40 years with a staff of more than 450 employees. The company will be using Level 3´s IP voice and collaboration services to more efficiently manage the voice communication processes of its seven regional call centers.

"Level 3's global telecommunications services deliver the capacity and high performance for Canon to improve operational efficiency, which in turn enables us to better serve our customers," Adilson Soares Gomes, Canon IT manager in Brazil, said.

"Canon makes a point of adopting new technologies to improve our customer experience, and the implementation of Level 3's services supports our goal of promoting products focused on Canon photography and graphic arts. By using an IP telephony model, we can generate more complete information when serving our customers and optimizing internal needs," Soares added.

Level 3 services will support a wide range of phone options for Canon's regional staff, including IP phones for employees. Level 3's services will also allow Canon to now support more options and its entire regional customer service infrastructure, improving the efficiency and reliability of Canon's voice systems.

Level 3’s services are currently supporting approximately 70 call center positions for Canon's contact center operators.