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IP Phones - Hospitality Telecommunications Solution Improves Efficiency, Productivity and Profits for Caribbean Resort
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IP Phones Channel
 
October 04, 2013
Hospitality Telecommunications Solution Improves Efficiency, Productivity and Profits for Caribbean Resort
By Rachel Ramsey, Content Director
 

No matter what industry you work in, whether it’s financial services, retail, automotive, media and entertainment or technology, you need your business communications system to work and offer the best deal with the best, most recent functionality. TelOnline (News - Alert) is a telephony solutions provider that offers VoIP telephony, IP PBX, call center, automatic dialer, call recording systems, cloud telephony, embedded software development and video conferencing services and products to enable organizations to do just that.


Caribbean Resort recently contracted TelOnline for a complete customized hospitality telecommunications solution that includes integration between Altai Super WiFi (News - Alert), Xorcom IP-PBX and Yealink IP phones. With the tremendous growth of mobility and smartphones, how often do guests even use the provided room phone systems? While the answer is probably, “Not often,” hotels that have a two-star rating or higher are required to supply a room phone. Turning to VoIP can help hospitality businesses improve the uses of these phones and reduce the costs of operating a premises-wide phone system.

The Xorcom (News - Alert) IP PBX offers simple management for functions like desktop call management, visual voicemail and browser-based administration, efficient communications for capabilities like smartphone integration, unified messaging, presence management, conference bridges and video calling, and inbound call center and customer service aids for call recording graphic call reporting, integrated chat and unlimited auto attendants.

When it comes to selecting IP phones, the resort was looking for phones that offered rich features and functionality, a friendly user interface and high voice quality. So, TelOnline suggested Yealink’s (News - Alert) IP phones, including its SIP-T20P, the SIP-T28P and the EXP38 Expansion module, which has 38 full programmable DSS key search functions.

With the integrated telecommunications solution, Caribbean Resort is able to increase efficiency, productivity and profits. With the rise of VoIP among business communications, organizations can take advantage of full feature functionality and improve the quality of service they are delivering.

“We are pleased with the tailored telecommunications solution TelOnline has provided for us,” said hotel manager Adriana Malaga, in a statement. “It helps guest stay connected with their loved one internationally, especially to Canada and Europe.”




Edited by Alisen Downey
 
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