Because banks deal with people and money day after day, they need a highly efficient communications service to maintain excellent customer service and performance all year round.. With a multitude of sensitive and numeric customer information like bank account numbers, credit card account numbers and social security numbers being transferred constantly online and via phones and faxes, banks cannot afford to take any chances with customers.

Hence, the banking industry is always updating the communications technology in branches across the country. With recent advances in IP phones and communication services, VoIP provider Yealink (News - Alert) thinks that robust and comprehensive IP business phone system is the answer to modern banking communications.

The company believes that IP based communications has advanced significantly today to meet the challenges of modern banking industry, ensuring them clear, reliable and secure service for customer satisfaction in a rapidly moving mobile world. Consequently, with HD voice quality and unmatched safety, VoIP services are enabling banks to quickly gain competitive advantage over competing institutions still depending on the traditional phone and fax lines.

Speaking of advances, Yealink has incorporated Starface’s unified communications expertise in the company’s newly-released T4 series IP phones. According to Yealink, by incorporating Starface function keys, T4 series IP Phone (News - Alert) features can now be customized with the ability to include the Starface phonebook, a resource which can be downloaded and called remotely. Additionally, Yealink said that T4 series IP Phones can also be customized with the Starface user menu, including the the auto-answer.

Meanwhile, Starface has also modified the caller ID update on the Starface system. As a result, Yealink’s T4 series IP Phones will automatically download and display this information on the calling page, said the VoIP service provider. Likewise, the Picture Clip on the Starface system has also been updated on the Yealink IP Phones. Lastly, as an additional security feature, XML browser authentication can be used by Yealink’s T4 series IP Phones with the Starface system.